Date: Jul 23, 2025 Location: San Juan, PR Company: Popular Workplace Type: Hybrid Manager II Job Type: Full Time General Description: Reporting to the SVP, Business Risk and Controls Division, the Manager will oversee the development and execution of monitoring activities and quality assurance initiatives to safeguard the institution’s operational integrity. This role focuses on conducting thorough reviews, evaluating the effectiveness of controls and processes, and monitoring key activities to ensure compliance and operational excellence. The ideal candidate will bring a strategic mindset and a commitment to continuous improvement. This role acts as a liaison between the Business Risk and Controls Division and divisions within the Retail and Business Solutions Group, as well as Independent Risk Managements Units (i.e. Regulatory and Financial Compliance and the Financial and Operational Risk Division). Essential Duties and Responsibilities: Plan and conduct comprehensive reviews of operational processes, systems, and controls to assess their effectiveness and identify areas for enhancement. + Demonstrate an understanding of business processes, control frameworks and related regulatory and compliance standards. + Evaluate existing controls and processes to ensure they meet regulatory requirements, industry standards, control frameworks, and internal policies and procedures. + Monitor key activities, including transactions, compliance adherence, and risk-related operations, to detect and address deviations or inefficiencies. + Assess the inherent and residual risks and controls through the established risk and control framework. + Develop and implement quality assurance frameworks, methodologies, and testing protocols to maintain high standards across the organization. + Analyze review findings and provide actionable recommendations to improve controls, streamline processes, and mitigate risks. + Prepare detailed reports and present insights to management on monitoring and quality assurance outcomes, trends, and improvement initiatives. + Collaborate with cross-functional teams to ensure alignment between quality assurance efforts and business objectives. + Stay current on regulatory changes, emerging risks, and best practices to ensure quality assurance and monitoring processes remain proactive and compliant. + Drive a culture of quality and accountability by training staff and promoting awareness of quality assurance standards. + Establish and maintain strong relationships with Independent Risk Managements Units (i.e. Regulatory and Financial Compliance and the Financial and Operational Risk Division) and Business Areas. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the Organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Education: Bachelor’s degree in Business Administration or related fields. Experience: Ten (10) years of proven combine progressive experience: 7+ years of experience in Quality Assurance, Audit, or a related field within the Banking Industry and 3+ years of experience in Supervision. Certifications / Licenses: No certifications or license are needed. Knowledge, Skills & Abilities (KSA's): + Supervisory Skills: Communicate effectively with colleagues and staff, coach, and mentor. Demonstrate ability to lead the work of others. + Business acumen: risk, quality assurance, and audit business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business’ management. Ability to integrate business acumen into communications, presentations, and negotiations. Ability to manage highly restrictive and confidential information. + Technical acumen: knowledge in analyzing, designing, and implementing risk and assurance initiatives. Quality Assurance driven – ability to balance the needs of the business against stated regulations requirements and controls. Knowledge in analyzing, designing, and implementing innovative initiatives. Technology driven – ability to balance the needs of the business against stated regulations requirements and controls. + Communication skills: Effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Advanced written and verbal communications skills in English. Presents numerical data effectively. Superior communication and people skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences. + Analytical skills: Stays focused on key issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, researches, and complements data; synthesizes complex or diverse information. Demonstrates diligence; applies design principles; generates creative solutions. Strong quantitative, research, and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management. + Problem Solving: Identifies and resolves problems in a timely manner; develops alternative solutions. + Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and be flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management, and status reports. Must demonstrate leadership, logic, and reasoning skills. + Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct, and track operational processes properly. + Computer and technological skills: Experience and proficiency with current version of MSO365. Region Location: Puerto Rico Work Schedule: Hybrid Values 1. Passion for People 3. Succeed Together 2. Own Every Moment 4. Build the Future Additional Requirements The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s objectives within the performance evaluation. Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com. Connect with us! 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