**About Us** Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter. **Summary** It is the responsibility of the Manager I&D to manage a team of installers who are responsible for installing, servicing, and repairing structures and major components. Professionally interacts with customers, team members, and third-party vendor/partner representatives to provide the highest level of service excellence. This position will support our Event & Exhibit Services team. The position follows an in-person schedule working full-time in-office and/or show-site based out of Las Vegas, NV. **Essential Duties & Responsibilities** + Manage team of exempt and non-exempt employees in the I&D department. Hire, fire, train, manage, mentor, discipline, and coach team members. Properly delegate responsibilities. + Secure Exhibitor Sales Manual for shows and is familiar with the rules and regulations of the show. + Interact with all I&D customers, including maintenance of existing accounts, development of new accounts, and building rapport with exhibit houses, key accounts, etc. + Understand proper procedures to complete paperwork pertaining to I&D Department. + Check I & D work orders to verify accuracy of information. + Secure all necessary equipment, tools, and supplies needed to service the show floor. + Ensure that the I&D service desk is properly staffed. + Make necessary arrangements with Operations Manager to see that all equipment is delivered to show site. + Prepare and place all labor calls for I&D. Prepare daily show floor worksheet and dispatch labor to the floor. + Manage all I&D show floor operations while maintaining high profile with clients. + Oversee all exhibit system booth rental construction at show site. + Interact with clients to ensure the highest level of customer service is provided. + Determine appropriate discounts for selected exhibitor accounts within the guidelines of Freeman’s I&D discount policy. + Maintain knowledge of all facets of I&D Planner/Coordinator and I&D Field Representative jobs. + Work with Foremen and Exhibitor Services while at show site. + Track realization numbers – billed versus actual hours. + Assist Exhibitor Sales staff (when possible) with telephone solicitation. + Perform other duties as assigned. **Education & Experience** + Bachelor's Degree or five (5) years of related experience; or a combination of education and experience preferred. High School diploma or equivalent required. + Must be familiar with a variety of the field's concepts, practices, and procedures (including labor jurisdictions). + 5 years’ experience in an operations capacity. + 2 years prior management experience is required. + Industry experience required. + Excellent written and verbal skills. **What We Offer** Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions. + Medical, Dental, Vision Insurance + Tuition Reimbursement + Paid Parental Leave + Life, Accident and Disability + Retirement with Company Match + Paid Time Off **Diversity Commitment** At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws. \#LI-Onsite