Job Title:

Manager I, Training

Job Description

The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Essential Functions/Core Responsibilities 

Develop a department of well-trained, competent professionals who continuously improve the organization and themselves

Conduct Train-the-Trainer sessions

Conduct quarterly one-on-ones with Trainers

Coordinate with the Quality Supervisor and Operations on consistency issues

Create and maintain consultant training schedule

Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants

Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Candidate Profile 

Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred

Strong communication skills, both written and verbal

Proficient in Microsoft Office

Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

Ability to mentor, coach and provide direction to a team of employees

Self-starter, sense of urgency, and works well under pressure

Ability to foster a sense of professionalism and relationship building for self and team

Strong attention to detail

Ability to work a flexible schedule

Occasional travel

   

Education Qualification: - Graduation

Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' 

  

Location:

IND Kolkata - DLF IT, Tower A, 10th Flr

Language Requirements:

Time Type:

Full time

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