At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.   

  

Responsibilities  

Lead the end-to-end OTI process, including order management, returns, and exchanges, ensuring accuracy and efficiency.Manage budgeting, bidding processes (RFPs), and strategic cost initiatives to drive operational excellence.Enhance service levels and operational efficiency by partnering closely with commercial and finance teams.Monitor orders and oversee external vendors managing order fulfillment, consignment inventory, and logistics, working in sync with the sales team.Establish and track key performance metrics (KPIs) for order management, vendor performance, and consignment processes.Contribute to high-impact projects and Customer Operations (CO)-related initiatives, representing Taiwan in organizational strategies.Analyze customer ordering behaviors and interactions to ensure a seamless experience and optimize return/exchange processes.Work closely with IT, ERP specialists, and the Center of Excellence (COE) to resolve system errors and enhance OTI functionality.

Skills and Experience

Preferred: Hands-on experience in SAP operations, particularly in order management, consignment handling, and invoicing workflows.Excellent English proficiency, both written and verbal, to effectively engage in cross-functional communication and global collaboration.Advanced Microsoft Excel skills (VLOOKUP, Pivot Tables, data analysis) for data-driven decision-making.Strong English communication skills, both written and verbal, for effective cross-functional collaboration.7~15 years of experience in customer service, supply chain management, or a related field.Exceptional problem-solving abilities with a proactive approach to process improvements.Team-oriented mindset with the ability to perform in a fast-paced, dynamic environment.High sense of responsibility and ability to work independently, ensuring operational efficiency.

Preferred Qualifications:

Experience in the consumer goods or healthcare industry.Background in project management or process improvement to drive continuous enhancements.Familiarity with SAP systems or Business Intelligence (BI) tools for data analysis and reporting.

Alcon Careers  

See your impact at alcon.com/careers 

ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

 Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.

EQUAL EMPLOYMENT OPPORTUNITY POSTERS

 If you’d like to view a copy of the Alcon’s affirmative action plan or policy statement, please email alcon.er@alcon.com.

  

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