POSITION SUMMARY: The Manager, HR Operations will lead our HR Service Center (HR Central) team and will be responsible for overseeing the delivery of Tier 1 and Tier 1 HR inquiries and services, supporting employees, managers, and HR business partners across the organization providing timely resolutions. This role will involve monitoring trends in cases to identify recurring issues and opportunities for improvement, optimizing processes, and ensuring high-quality service delivery in alignment with organizational goals and priorities.  

The Manager, HR Operations will lead and mentor a team responsible for delivering HR shared services, ensuring high quality employee experience and timely support to employees across various HR functions. The incumbent will use key data insights to help develop and lead strategies to update and maintain the HR ServiceNow case management, portal system and related tools. This role will also serve as a resource for best-in-class Shared Services models and support our execution of a streamlined function to better support our employees.

PRINCIPLE RESPONSIBILITIES:

Implement and enforce standardized operating procedures (SOPs) within HR Shared services to ensure consistency and compliance.

Acts as a subject matter expert and point of escalation for team members. Assists with resolving complex or escalated inquiries in the case management tool to manage peak volume levels.

Regularly analyze data to identify trends and opportunities for standardization, process enhancements and continuous improvement.

Implement strategies to measure and elevate employee experience and satisfaction within HR Shared services.

Provide regular and comprehensive report outs to leadership, detailing performance and satisfaction metrics, achievements, and areas of improvement.

Lead and manage the HR shared services team, including recruitment, training, performance management, and professional development.

Monitor staff workload, provide guidance, and oversees case management to ensure deadlines and service levels agreements (SLAs) are met, keeping leadership informed on activity and performance issues.

Develop and implement HR shared services strategies, policies, and procedures to streamline processes, enhance efficiency, and improve service delivery.

Oversee the delivery of HR services with a focus on employee lifecycle including employee data management, onboarding, offboarding, benefits administration, payroll processing, and HRIS maintenance.

Ensure compliance with relevant laws, regulations, and company policies in all HR shared services activities.

Collaborate with HR business partners, department heads, and other stakeholders to understand their needs and align HR shared services initiatives with organizational goals and priorities.

Develop and maintain strong relationships with internal and external stakeholders, vendors, and partners to support HR shared services objectives and initiatives.

Stay updated on HR best practices, trends, and technologies to ensure the effectiveness and relevance of HR shared services processes and solutions.

Manage the development and continuous enhancement of HR knowledge base content, the development of reference documentation, and training to ensure readiness in responding to broad HR subject matter, accurately and consistently.

Perform other job-related duties as assigned or apparent including projects and initiatives such as system implementation, process optimization and service expansions.

QUALIFICATIONS:

Strong experience in HR Shared Services, with a focus on employee lifecycle management.

Proficient in using ServiceNow for case management and Workday as HR information system.

Excellent analytical skills with a data driven approach to decision making.

Customer-focused mindset with a commitment to delivering high-quality HR services and support to internal stakeholders.

Experience in coordinating with HRIS team and leading various process improvement projects and initiatives within the HR Organization and with cross-functional partners.

Ability to project plan, monitor and implement projects in timely and cost-effective methods.

Advanced Microsoft Office Suite knowledge and skills, including Excel complex formulas, MS Project, Visio, Access, PowerPoint.

Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization.

Customer-focused mindset with a commitment to delivering high-quality HR services and support to internal stakeholders.

Highly organized and process oriented with positive team player attitude.

MINIMUM QUALIFICATIONS:

7 years of progressively responsible experience in HR Operations / HR Shared Services.

2 years’ experience in a leadership or managerial capacity.

This position is based at Republic Service's headquarters in Phoenix, AZ. Out of state candidates will be required to relocate in order to be considered for the role.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

Safe: We protect the livelihoods of our colleagues and communities.Committed to Serve: We go above and beyond to exceed our customers’ expectations.Environmentally Responsible: We take action to improve our environment.Driven: We deliver results in the right way.Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

Barron’s 100 Most Sustainable CompaniesCDP DiscloserDow Jones Sustainability IndicesEthisphere’s World’s Most Ethical CompaniesFortune World’s Most Admired CompaniesGreat Place to WorkSustainability Yearbook S&P Global