ADP is hiring a Manager, EMEA HR Shared Services Center.  

 

Are you ready to take the next step in your career? We are looking for a dynamic and passionate individual to lead our HR Shared Services regional service center! This is a unique opportunity to not only manage a fast-paced environment but also collaborate with a global team dedicated to delivering essential HR services to our colleagues. World-class applications (Service Now and SalesForce) facilitate efficient and effective service in moments that matter for our fellow associates.  

 

 

RESPONSIBILITIES: 

 

Execute Every Day: Oversees all daily activities of the EMEA HR Shared Services Center, ensuring top-notch support to associate queries on payroll, benefits, time and attendance, HR application support and other HR services.  Champion Change: Comfortable interpreting data and problem solving, the Service Center Leader champions continuous improvement within HR Shared Services EMEA.  Serves as coach and mentor for operational excellence.  Inspires world-class performance: Ensures adherence to Service Level Agreements and conducts regular performance reviews with EMEA HR Leadership.  Compliance Champion: Ensures compliance with Applicable Laws and ADP Policies.  Maintains Data Privacy Standards.  Build Trust and Belonging: Builds a culture where everyone feels they belong and are valued. Builds engagement and empowers the team to contribute to our success. 

 

 

QUALIFICATIONS REQUIRED: 

2+ years experience as a Supervisor, HR Services or 4-5 years experience as a contact center manager. 

 

 

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: 

BA/BS Degree in Human Resources Management or equivalent experience and education.   Background in a Client Service Center and in-depth working knowledge of overall department operations a plus.  Proven proficiency in continuous improvement and/or operational excellence.  Multi-Lingual  

 

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.