Posted Date :

26 Jun 2025

Function/Business Area :

Customer Service

Location :

Mumbai

Job Responsibilities :

1. Lead campaign planning and execution across journeys
2. Align with teams for on-time campaigns and script updates
3. Improve success rate, cut non-value advisor calls
4. Ensure SR closures via proactive care framework
5. Track t-NPS, share reports, and drive improvements
6. Coordinate for timely service credit processing
7. Manage projects to boost service and usage
8. Support states with insights via dashboards

Education Requirement :

Graduation

Experience Requirement :

8 to 10 years

Skills & Competencies :

1. Operational Excellence
2. Cross-Functional Collaboration
3. Analytical Thinking
4. Regulatory and Compliance Management

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