You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Manager - Guest Experience is responsible to assist the Front Office Manager Director of Rooms in managing the guest relations department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the guest relations. You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Manager - Guest Experience is responsible to assist the Front Office Manager Director of Rooms in managing the guest relations department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the guest relations. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager Guest Experience. Good problem solving, organisational and interpersonal skills are a must. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager Guest Experience. Good problem solving, organisational and interpersonal skills are a must.