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Description

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

The Manager Food Safety will lead the United Airlines Food Safety & Quality Assurance program to ensure compliance by suppliers, contract caterers and hospitality partners to meet applicable US regulatory requirements (FDA, USDA, CBP, IFSA, ITP, and DOD) and international regulations as appropriate based on location.  This role supports the Sr. Manager - Food Safety with conducting audits of facilities, supplier approval and monitoring food safety KPI with a focus on continual improvement.

Prioritize food safety audits based on risk and lead food safety audits and inspections at supplier, contract caterer and hospitality partner locations for new and existing contractsIssue audit reports and corrective action plans to ensure that all gaps identified are closed outEnsure that supplier, contract caterer and hospitality partners understand & follow food safety programs as defined in United Airlines manuals by providing training as neededDrive investigations with a focus on root cause analysis, for all non-conformances and customer complaintsDrive continual improvement through implementation of innovative solutions utilizing technologyManage the supplier approval program to ensure that food, beverages and food contact packaging materials are sourced from approved suppliersConduct item risk assessment and approve items that meet United Airlines requirementsMonitor supplier, contract caterer and hospitality partner performance against food safety KPIParticipate in management review meetings and quarterly business review meetings to share performance results and trends with suppliers, contract caterers and hospitality partners Work with cross functional team members to promote food safety culture through simplified communication of the importance of technical requirementsMaintain records in food safety software systems i.e., Safety Chain, Quality First and Share Point ensuring they are accurate and kept currentQualifications

What’s needed to succeed (Minimum Qualifications):

BS Degree in Microbiology, Food Science, Food Engineering, or a related fieldHACCP Certification Seafood HACCP CertificationPCQI Qualification (* Food safety certifications are needed, however, if all required certifications are not available currently, UA may fund for certifications to be obtained4-8 years in a Food Safety and Quality Assurance role within fast paced food manufacturing or food services environmentKnowledge of FDA-Food Safety Modernization Act (FSMA) and Interstate Travel Program (ITP), USDA, Department of Defense (DOD) requirements for food production and airline catering facilities Knowledge of food microbiology, food safety, food defense, product traceability, sanitation requirements, environmental monitoring, continuous improvement, cold chain and allergen managementKnowledge of the FDA Food CodeStrong oral and written communication skills with the ability to communicate clearly and effectively with personnel, customers, suppliers and other business contactsAbility to review and interpret technical documentationAttention to details Strategic/Big Picture Thinking Strong interpersonal skills to influence and change food safety cultureMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

CFS CertificationLead Auditor CertificationLean ManufacturingServSafe Manager CertificationKnowledge of GFSI schemes FSSCPrevious experience with FSSC or other GFSI scheme, FSPCA, and FDA/USDA auditsExperience with international regulationsKnowledge of airline experience and catering operationAdvanced computer skills with food safety software programs
 
The base pay range for this role is $99,750.00 to $129,924.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.