Description Location: UCHealth UCHlth Colorado Springs, CO Department: Experience And Innovation FTE: Full Time, 1.0, 40.00 hours per pay period (2 weeks) Shift: Days Pay: $39.32 - $62.90 / hour. Pay is dependent on applicant's relevant experience This position is an onsite role and does not offer a remote or a hybrid option. Summary: The experience Design Manager is responsible for improving the patient and family experience at Memorial Hospital using human-centered design and mixed-methods research. This role uses staff and patient feedback and data to identify key opportunities, working directly with care teams and leaders to design and implement practical improvements. The manager supports teams in using insights do drive change, ensuring efforts are aligned with organizational priorities and the needs of the Southern Colorado community. Responsibilities: + Applying human-centered design efforts using tools like journey mapping, experience audits, and co-design workshops + Leading mixed-methods research to generate actionable insights from quantitative and qualitative date + Coaching frontline teams and leaders to apply experience data and test new approaches + Collaborating across departments to align experience improvements with strategic and equity-focused goals Requirements: + Bachelor's degree in related field. + 3 years of relevant experience. Preferred: + Experience with leading publications, white papers, etc. We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives. UCHealth invests in its Workforce. UCHealth offers a Three Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of three years' employment. UCHealth offers their employees a competitive and comprehensive total rewards package (benefit eligibility is based off of FTE status): + Medical, dental and vision coverage including coverage for eligible dependents + 403(b) with employer matching contributions + Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence; start your employment at UCHealth with PTO in your bank + Employer-paid basic life and accidental death and dismemberment coverage with buy-up coverage options + Employer paid short term disability and long-term disability with buy-up coverage options + Wellness benefits + Full suite of voluntary benefits such as flexible spending accounts for health care and dependent care, health savings accounts (available with HD/HSA medical plan only), identity theft protection, pet insurance, and employee discount programs + Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year Loan Repayment: + UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi. UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified. UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization. Who We Are (uchealth.org)