Join our Bank Technology Team!

We are seeking a dynamic and experienced Manager Engineering/Tech Lead to guide and encourage our dedicated team. The ideal candidate will have a strong technical background, proven leadership capabilities, and a passion for driving innovation and excellence in a fast-paced environment. As Manager Engineering/Tech Lead, you will have three key areas of responsibility, that of People Leadership, Asset Ownership and Health, and Enabling Delivery.

Position Responsibilities:

People Leadership

Lead a team of technology Engineers, Quality Engineers and IT Business Analysts across complex multi-squad technical, regulatory, or other cross-cutting initiatives

Lead by example to motivate your team to continuously develop and grow technical and non-technical abilities

Performance management including (but not limited to) clear expectation setting, tactical and stretch goal setting, performance evaluations and management of concerns

Recruitment and onboarding for technology team members (employee, vendor, etc…)

Foster team engagement, drive technical excellence & continuous improvement, and build a high performing team

Asset Ownership and Health

Own the overall health of your technical asset(s) in its entirety

Develop, maintain and implement the asset technical roadmaps in alignment with Manulife’s technology strategy

Handle and resolve issues and risks as applicable

Partner with Product Partner on prioritization; influencing PO to align with Asset Ownership and Health

Management and governance for technology vendors

Provide squad support to the On-call/Support team(s), providing leadership and acting as the primary point of contact for critical issues to ensure timely and effective resolution

Direct the management and enhancement of observability tools and platforms, ensuring they deliver actionable insights and facilitate proactive incident management

Lead performance tuning initiatives by analyzing system performance metrics and logs to identify potential bottlenecks, performance issues, and areas for improvement, driving optimal system efficiency and reliability

Enabling Delivery

Contribute to and ensure progress against important achievements

Develop, and maintain high-quality software solutions using Azure/AKS, Java/Spring Boot, Spring Cloud, and Core Spring frameworks

Implement REST/Microservices architecture and manage DevOps pipelines using Jenkins, Maven, Snyk, and SonarQube

Conduct regular code reviews, providing constructive feedback to enhance team performance

Active participant in planning discussions, providing input on technical solutions, decision making, and direction

Collaborate with other engineering managers and Product Partner on interdependent technology work

Ensure alignment to industry practices, coding standards, and design patterns to maintain high-quality code.

Collaborate to develop patterns and documentation to ensure ongoing maintenance of technical and regulatory solutions

Evaluate and define existing technology standards to ensure compliance with architectural and program-level requirements

Performing various investigative “Spikes” to mitigate technical uncertainty and risk

Collaborate with security teams to address vulnerabilities raised through penetration testing and ensure ongoing security improvements

Required Qualifications:

3+ years experience within a people leadership role of a technology team

7+ years experience as a Senior Software Engineer with strong technical capabilities

Strong experience working in a technical environment, preferably within a financial institution.

Ability to manage and lead multiple initiatives

Skills in creating program roadmaps

Experience working in an agile development environment

Responds well to ambiguity and works efficiently to clarify situations and outcomes

Awareness of cloud technology, and experience implementing in cloud infrastructure (Azure preferably)

Collaborative attitude, willingness to work with team members; able to coach, participate in code reviews, support or drive design sessions

Constantly learns from both success and failure

Good problem-solving skills that enable you to manage through creative abrasion

Good verbal and written communication; able to effectively articulate technical vision, possibilities and outcomes

Preferred Qualifications:

Azure/AKS

Java/Spring Boot/Spring Cloud and Core Spring frameworks

REST/Microservices

Jenkins, Maven, Snyk, and SonarQube for DevOps pipelines

Mobile application development

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.