As an airline, safety is our most important principle. And our Corporate Safety team is responsible for making sure safety is top of mind in every action we take. From conducting flight safety investigations and educating pilots on potential safety threats to implementing medical programs and helping prevent employee injuries, our team is instrumental in running a safe and successful airline for our customers and employees.
Job overview and responsibilities
The Emergency Response / Business Continuity Manager position provides program leadership, support, and change management for the Emergency Response and Business Continuity programs enterprise wide. The position analyzes Emergency Response and Business Continuity plans to improve readiness, and provides necessary tools and resources to support the Emergency Response/Business Continuity team in planning and executing programs through consistent application of policies, processes, and best practices. The position establishes and maintains critical relationships across all divisions at United Airlines and with key government agencies
Provides project management and oversight for critical Emergency Response tool development and implementationCommunicates policy and procedure changes through appropriate methods (bulletins, updates, newsletters, etc.)Conducts regular reviews and audits of Emergency Response programs (Emergency Operations Center / Telephone Enquiry Centre / Special Assistance Team) and records; works with respective managers to update programs as appropriateAnalyze emergency processes and identify, develop, and implement process improvementsMaintains and updates the Emergency Response web page and Microsoft SharePoint site
As an airline, safety is our most important principle. And our Corporate Safety team is responsible for making sure safety is top of mind in every action we take. From conducting flight safety investigations and educating pilots on potential safety threats to implementing medical programs and helping prevent employee injuries, our team is instrumental in running a safe and successful airline for our customers and employees.
Job overview and responsibilities
The Emergency Response / Business Continuity Manager position provides program leadership, support, and change management for the Emergency Response and Business Continuity programs enterprise wide. The position analyzes Emergency Response and Business Continuity plans to improve readiness, and provides necessary tools and resources to support the Emergency Response/Business Continuity team in planning and executing programs through consistent application of policies, processes, and best practices. The position establishes and maintains critical relationships across all divisions at United Airlines and with key government agencies
Provides project management and oversight for critical Emergency Response tool development and implementationCommunicates policy and procedure changes through appropriate methods (bulletins, updates, newsletters, etc.)Conducts regular reviews and audits of Emergency Response programs (Emergency Operations Center / Telephone Enquiry Centre / Special Assistance Team) and records; works with respective managers to update programs as appropriateAnalyze emergency processes and identify, develop, and implement process improvementsMaintains and updates the Emergency Response web page and Microsoft SharePoint site
What’s needed to succeed (Minimum Qualifications):Bachelors degree or 4 years of relevant work experience5 years managing projectsExperience managing multiple large, complex projects across multiple functionsExperience presenting, escalating, and providing solutions to senior leadershipDemonstrated experience delivering measurable business benefits through project executionDemonstrated proficiency in facilitating, delegating and motivating cross-functional groups or activitiesReliable, punctual attendance is an essential function of the positionOn call 24/7 as required for emergenciesAbility to travel on call as required for emergenciesMicrosoft Suite (Word, Excel, PowerPoint, Visio and Project) proficiencyAbility to travel up to 10%Must be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):Masters degree or 6 years of relevant work experienceKnowledge of Safety Management Systems (SMS)Project Management Professional CertificationLean Six Sigma certification4 years airline business and operations experience – with focus on safety, business continuity, or emergency responseExperience with process/system mapping and analysisAbility to manage business and technical resources with an integrated project planExposure with change management/facilitation, enterprise communication and trainingDemonstrated successful project delivery using fundamentals of PMBOK practices/methodologiesUnderstanding of key project management functions like critical path, total float, and EVM metricsWhat’s needed to succeed (Minimum Qualifications):Bachelors degree or 4 years of relevant work experience5 years managing projectsExperience managing multiple large, complex projects across multiple functionsExperience presenting, escalating, and providing solutions to senior leadershipDemonstrated experience delivering measurable business benefits through project executionDemonstrated proficiency in facilitating, delegating and motivating cross-functional groups or activitiesReliable, punctual attendance is an essential function of the positionOn call 24/7 as required for emergenciesAbility to travel on call as required for emergenciesMicrosoft Suite (Word, Excel, PowerPoint, Visio and Project) proficiencyAbility to travel up to 10%Must be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):Masters degree or 6 years of relevant work experienceKnowledge of Safety Management Systems (SMS)Project Management Professional CertificationLean Six Sigma certification4 years airline business and operations experience – with focus on safety, business continuity, or emergency responseExperience with process/system mapping and analysisAbility to manage business and technical resources with an integrated project planExposure with change management/facilitation, enterprise communication and trainingDemonstrated successful project delivery using fundamentals of PMBOK practices/methodologiesUnderstanding of key project management functions like critical path, total float, and EVM metrics