Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. **Description** As an airline, safety is our most important principle. And our Corporate Safety team is responsible for making sure safety is top of mind in every action we take. From conducting flight safety investigations and educating pilots on potential safety threats to implementing medical programs and helping prevent employee injuries, our team is instrumental in running a safe and successful airline for our customers and employees. **Job overview and responsibilities** The Emergency Response / Business Continuity Manager position provides program leadership, support, and change management for the Emergency Response and Business Continuity programs enterprise wide. The position analyzes Emergency Response and Business Continuity plans to improve readiness, and provides necessary tools and resources to support the Emergency Response/Business Continuity team in planning and executing programs through consistent application of policies, processes, and best practices. The position establishes and maintains critical relationships across all divisions at United Airlines and with key government agencies + Provides project management and oversight for critical Emergency Response tool development and implementation + Communicates policy and procedure changes through appropriate methods (bulletins, updates, newsletters, etc.) + Conducts regular reviews and audits of Emergency Response programs (Emergency Operations Center / Telephone Enquiry Centre / Special Assistance Team) and records; works with respective managers to update programs as appropriate + Analyze emergency processes and identify, develop, and implement process improvements + Maintains and updates the Emergency Response web page and Microsoft SharePoint site **Qualifications** **What’s needed to succeed (Minimum Qualifications):** + Bachelor's degree or 4 years of relevant work experience + 5+ years managing projects + Experience managing multiple large, complex projects across multiple functions + Experience presenting, escalating, and providing solutions to senior leadership + Demonstrated experience delivering measurable business benefits through project execution + Demonstrated proficiency in facilitating, delegating and motivating cross-functional groups or activities + Reliable, punctual attendance is an essential function of the position + On call 24/7 as required for emergencies + Ability to travel on call as required for emergencies + Microsoft Suite (Word, Excel, PowerPoint, Visio and Project) proficiency + Ability to travel up to 10% + Must be legally authorized to work in the United States for any employer without sponsorship + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position **What will help you propel from the pack (Preferred Qualifications):** + Master's degree or 6 years of relevant work experience + Knowledge of Safety Management Systems (SMS) + Project Management Professional Certification + Lean Six Sigma certification + 4+ years airline business and operations experience – with focus on safety, business continuity, or emergency response + Experience with process/system mapping and analysis + Ability to manage business and technical resources with an integrated project plan + Exposure with change management/facilitation, enterprise communication and training + Demonstrated successful project delivery using fundamentals of PMBOK practices/methodologies + Understanding of key project management functions like critical path, total float, and EVM metrics The base pay range for this role is $99,750.00 to $129,924.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.