Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager - Education, Risk Operations

Principal responsibilities

Lead or assist in the development and revision of content as applicable.Content amendment, translations (including initial work, review, signoff, rework).Consistent delivery of TM Operations technical training courseware.Deliver training programmes aligned to the annual training calendar.Provide high quality and effective training deliveries within given timeframes.Provide post training support by tracking performance against learning curve targets.Coach mentor trainees ensuring readiness in delivering to the level of performance required.Alignment with team members, onshore Global Education in delivery method and content.Actively promote self-development and the usage of the different learning channels.Ensure employees adhere to the established operational risk controls in accordance with HSBC or regulatory standards and policies, especially given the regulatory implications associated with Investigations.Ensure all actions take account of the likelihood of operational risk occurring and address any areas of concern in conjunction with operations management and/or the appropriate department.Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager - Education, Risk Operations

Principal responsibilities

Lead or assist in the development and revision of content as applicable.Content amendment, translations (including initial work, review, signoff, rework).Consistent delivery of TM Operations technical training courseware.Deliver training programmes aligned to the annual training calendar.Provide high quality and effective training deliveries within given timeframes.Provide post training support by tracking performance against learning curve targets.Coach mentor trainees ensuring readiness in delivering to the level of performance required.Alignment with team members, onshore Global Education in delivery method and content.Actively promote self-development and the usage of the different learning channels.Ensure employees adhere to the established operational risk controls in accordance with HSBC or regulatory standards and policies, especially given the regulatory implications associated with Investigations.Ensure all actions take account of the likelihood of operational risk occurring and address any areas of concern in conjunction with operations management and/or the appropriate department.Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.Minimum 18 months relevant experience in the Transaction Monitoring / Investigations / AML domain is required.Background in Learning and Development/Training Environment, and experience in training techniques, methods, and evaluation is must.Effective PPT skills involve crafting clear, concise, and visually appealing presentations using PowerPoint and other relevant tools. This includes understanding training and audience needs, structuring content logically, and utilizing various visual aids to enhance engagement and comprehension.Ability to explain technical aspects in simple way to various types of learners such as new hires and existing learners.Strong communication and presentation skills required with excellent planning and organisational skills.The role requires excellent inter-personal and communication skills with the role holder required to liaise and coordinate with Operations/Investigations management and team members across multiple sites.Adapts well to culturally diverse work environments with ability to manage resources in the most effective way to achieve cost/service levels.Should be a Team Player and collaborate with various teams across the multiple sites.Ability to provide constructive feedback.Ability to analyse large amounts of data efficiently, draw conclusions on what the data means, and actions required.Experience in training techniques, methods, and evaluation.CAMS /CFCS / ICA certification will be an added advantage.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Processing (India) Private LTD

Minimum 18 months relevant experience in the Transaction Monitoring / Investigations / AML domain is required.Background in Learning and Development/Training Environment, and experience in training techniques, methods, and evaluation is must.Effective PPT skills involve crafting clear, concise, and visually appealing presentations using PowerPoint and other relevant tools. This includes understanding training and audience needs, structuring content logically, and utilizing various visual aids to enhance engagement and comprehension.Ability to explain technical aspects in simple way to various types of learners such as new hires and existing learners.Strong communication and presentation skills required with excellent planning and organisational skills.The role requires excellent inter-personal and communication skills with the role holder required to liaise and coordinate with Operations/Investigations management and team members across multiple sites.Adapts well to culturally diverse work environments with ability to manage resources in the most effective way to achieve cost/service levels.Should be a Team Player and collaborate with various teams across the multiple sites.Ability to provide constructive feedback.Ability to analyse large amounts of data efficiently, draw conclusions on what the data means, and actions required.Experience in training techniques, methods, and evaluation.CAMS /CFCS / ICA certification will be an added advantage.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Processing (India) Private LTD