Work Schedule

Environmental Conditions

Job Description

When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary: 
As a Manager of the E-Billing team, your role will involve leading a large group of the Order to Cash (OtC) function responsible for timely and accurate E-billing activities. The primary objective is to achieve all E-billing targets, including daily failure/rejection of E-Invoices, maintaining minimal levels of undelivered electronic invoices while ensuring adherence to Service level agreements (SLAs) on E-billing management. Additionally, you will be expected to meet the company's targets for effective team management and engagement.
The role would suit a candidate with excellent rapport building ability, strong leadership and people management skills. Experience in a similar managerial position in a billing function and passion to achieve critical metrics are crucial to fully grasp the complexity of the role.

Responsibilities:

o    Lead employees and teams of employees, by setting and monitoring performance goals and objectives, prioritising of activities, and ensuring timely and effective delivery of credit decisions and collection issue resolutions.
o    Support the talent development strategy within the function through regular 1-1s and skip level discussions.
o    Responsible for setting targets and monitoring of operational performance against Key Performance Indicators (KPIs) for the direct team with a view of generating accurate forecasts.
o    Effectively work with the Customer Care team to ensure smooth e-invoicing dispute management processes.
o    Deliver clear and pro-active communication and business partnering with support business divisions and key global partners (e.g: OtC Credit & Collections teams, Accounting teams, Customer Care etc.)
o    Champion the continuous improvement methodology across the teams to drive ideation and execution with a view of creating lean processes and standardization.
o    Ensure the performance of all tasks is carried out in line with company policies, internal controls and Sarbanes-Oxley requirements.
o    Align with equal employment opportunity laws, regulations and company policies related to discrimination in hiring, performance managing, promotion and compensation, including sexual harassment.
•    Additional tasks will include:
o    Engage with OtC GPO organization, IT and E-billing software supplier where required to raise any system related issues 
o    Collaborate effectively with Internal and External Audit teams to ensure timely and accurate completion of testing procedures.
o    Deputize for Senior Manager where required.
o    Undertake other projects and responsibilities as assigned.

Skills & Qualifications Required:

•    Skills:
Exceptional leadership skills, ability to inspire and motivate team members, develop and mentor teams set clear expectations, and provide guidance and support.
Proficient communication skills at a senior level.
Strong problem-solving and analytical skills.
Superior organizational skills to prioritize tasks and projects and adhere to set timelines.
Flexibility and adaptability to changing business needs and priorities.
Excellent attention to detail to ensure accuracy in cash application, documentation, and reporting.
Advanced knowledge of accounting principles.
Proven track record of excellent judgment and decision-making ability.
Demonstrated diplomacy, integrity and ethical standards.

•    Qualifications and experience:
Fluent in English.
University or College degree in credit management/accounting, or equivalent professional qualification is an advantage.
Functional process expertise of OTC.
Previous experience in a leadership position in a fast-paced accounts receivable environment is required.
Excellent digital literacy and knowledge of the Microsoft Office software is required (Outlook, Excel, PowerPoint, etc.).

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer. 
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.