At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The GRC Platforms and capabilities team within GRC is responsible for building and implementing innovative technology solutions for risk management. One such platform is CADENCE which leverages high technology to perform Risk Management associated with Customer Risk Rating. 

We are seeking a Product Manager to become part of our global team. This is a team of dreamers and realists using their creative and analytical chops to design and build world class platforms. These platforms are the heart of American Express’ Risk Management function.

How will you make an impact in this role? 

This position is within the newly formed GRC Platform and Capabilities team within Global Risk and Compliance Line of Business. The Product Manager position will provide day to day strategic support and function as the primary point of contact owning the vision and roadmap of technology products and platforms for the Global Risk and Compliance organization. Particular focus would be on new product development, risk management initiatives, process control and improvement and end user experience. This is a highly visible and strategic position within the company.

Responsibilities:

Own EPICs/Capabilities end-to-end.

Collaborate with business partners and colleagues in defining strategy and roadmap

Enable cross-functional collaboration with stakeholders such as Risk, Compliance, Privacy, Operations, Legal etc. to define solutions.

Collaborate with engineering partners in defining system/component design and detailed work plans

Be a storyteller and clearly articulate the why, what, and how of the product or feature

Define and articulate business metrics and targets for initiatives and platforms and own ongoing monitoring and improvements

Maintain an active product backlog that closely aligns with the strategy and roadmap

Translate software product roadmap into minimum viable product iterations. 

Work closely with the Technology team to develop, test and deliver the defined user stories for the platform capabilities and features and rapidly iterate new solutions through automation and demo/prototyping.

Own and accept all user stories or features for assigned scrum team or capabilities

Review/demonstrate sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues

Ensure that the appropriate tracking and reporting is in place to track performance post launch to evaluate future investment.

Understand and apply new trends and competitive best practices into requirements and team method of work

Identify opportunities to test and learn, define hypotheses, design experiments, evaluate results and recommend next steps

Support and implement agile principles.

Minimum qualifications:

5+ years of Product Management experience driving product implementation in an iterative approach

A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset

Must have the ability to “connect the dots” between different requirements of different stakeholders

An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Agile, and SAFe principles

Ability to push the boundaries of existing technologies and processes

Strong leadership with the ability to influence others through partnerships

Must possess a growth mindset and creative thinking skills

Have intellectual curiosity and be a quick learner

Build empathy with customers and end users knowing that the impacts of their work can be felt across multiple entities

Bachelor’s Degree in related field required; advanced degree in Business or Engineering preferred

At the core of Product Management, every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:

Strategy Formulation

Business Analysis

Business Case Development

Agile Practices

Technical acumen and knowledge

Adaptive Communication

 

 

 

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.