At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like

Manager- Finance Data Governance

This role is part of the Data Issue Management & Risk Monitoring function within the Finance Data Governance organization and supports the Director, Data Issue Management & Risk Monitoring function

This role will support in establishing and managing a comprehensive process for identifying, tracking, remediating, and monitoring data issues and risks that impact financial integrity, reporting, and regulatory compliance. The ideal candidate will bring deep expertise in data governance, issue and risk management, and a strong background in financial data within a highly regulated environment

Responsibilities

Support in the design and implementation of the Data Issue Management framework, including intake, assessment, classification, prioritization, root cause analysis, remediation, and closure validation. Support in the build and the maintenance of a comprehensive process for continuous monitoring of data risks and emerging data issues across key finance datasets/reports. Develop risk-based monitoring protocols, including early warning indicators, risk heat maps, and control effectiveness metrics. Support in establishing standards and workflows for data issue escalation, ownership assignment, and governance approvals. Maintain a centralized inventory of open and historical data issues, ensuring accurate documentation, traceability, and audit readiness. Collaborate with various stakeholders to proactively identify systemic data risks and implement preventative controls. Support in facilitating governance forums and working groups to track progress, resolve cross-functional blockers, and identify themes across issue types. Produce regular reporting and dashboards for senior leadership, risk committees, and regulatory stakeholders, highlighting risk concentrations, issue trends, and remediation effectiveness. Coordinate with various compliance teams to align on control requirements and ensure full transparency on material data risks.

Qualifications

8-10yrs years of experience in data governance, risk management, operational controls, or regulatory reporting in a large financial services institution. Strong understanding of data risk, data quality, and issue management frameworks (e.g., COSO, DAMA-DMBOK). Experience in designing and operating issue management and data risk monitoring processes across enterprise systems. Familiarity with governance and tracking tools (e.g., ServiceNow, Jira, Archer, Collibra, Informatica). Proven ability to lead through influence, build consensus, and drive accountability across diverse functions. Bachelor’s degree in finance, Business, Information Systems, or related field; advanced degree or certifications (e.g., CDMP, CISA) preferred.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.