At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

International Card Services (ICS) is the leading provider of Credit Cards, Business Financing, T&E Solutions, Supplier Payments, and Cross-Border Payments that help consumer, small, mid-size, and large corporations around the world manage nearly every facet of their business spending. International Card Services Centre of Excellence (ICS COE) within ICS has the mission to unlock growth and enable ICS to be the fastest growing segment within American Express.

Analytics & Strategic Insights Marketing Analytics team sits within ICS COE and is the analytical engine that enables business growth across international markets. This is an outstanding opportunity in a high visibility role that will work very closely with marketing and sales teams within ICS COE and across international markets to provide meaningful analytics and actionable insights to help drive “customer targeting frameworks” for customer engagement & retention. The incumbent would lead a team of data scientist primarily based out of India.

Job Responsibilities:   

Own the retention frameworks – pre-attrition & SAC - for consumer and commercial. Optimize these frameworks through strategic deep dives. Work with customer marketing teams to enable utilization of these frameworks to drive top customer retention for ICS.  Build and enhance the targeting frameworks to drive customer engagement across the marketing life cycle. Power utilization of these targeting frameworks for marketing campaigns to improve ROI for ICS marketing investmentsDrive execution of the analytics roadmap – resolve issues, identify opportunities, and define success metrics and make things happen. Drive automation and ongoing refinement of analytical frameworks Ensure that the analytical solutions are created in a fully compliant manner with applicable regulatory and risk expectations. Design and develop effective and efficient controls to proactively identify and address any process gaps in the analytical frameworks. Lead the team through ambiguity and create structure and strategies in white space. Provide thought leadership in guiding the team as well as day to day problem solving. Build, lead and coach a strong team and power culture of collaboration within the team. Prioritize efforts to help the team focus on the most impactful opportunities

 Qualifications: 

MBA or a master’s degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science or Economics)  At least 4 years of relevant work experience in analytics supporting either risk, marketing, or digital product functions  Strong technical and analytical skills with ability to apply quantitative methods and business skills to drive business results  Demonstrated ability to work independently and across a matrix organization partnering with business partners, functional owners, capabilities, technology teams and external vendors Strong programming skills are preferred. Experience with Big Data programming is a plus 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.