Company Description

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Maintain effective oversight for customers' operational needs and optimal execution for account growth through leadership, active communication, collaboration, and advocacy both internally and with customersReview specific customer performance Indicators from operational activities to improve customer experience and deliver value proposition to customer operations while adherence to Company policies and proceduresDevelop and maintain data fluency, leveraging business intelligence tools for efficient data collection, data processing, analysis and reporting to drive and manage performance improvement

Major Duties & Responsibilities

Responsible for overseeing the customer’s operational performance across the following key areas:Purchase Order ManagementVendor ManagementCFS Freight ManagementCarrier PerformanceCarrier Booking ManagementResponsible for conducting both tactical and strategic review of customer operations:Create relevant, effective, objective, and measurable customer measurement criteriaManage the development and deployment of performance reporting according to customer KPIs, where necessaryProactive performance managementOutline future customer projects roadmap for performance managementLeverage network to derive best practicesServe and maintain consistency across customer operationsFacilitate and coordinate corrective and preventive actions (CAPA) to resolve service quality issuesRecord customer feedback in CRM systemProvide regular updates in Account Management Suite – GAM/CAM required, LAM electiveFacilitate customer training on Expeditors external toolsDevelop and maintain data fluency with customerPerform analysis or highlight key trends on monthly/weekly data that is delivered to customerExplore data and data reports to confirm our value, and to identify potential value opportunitiesMaximize efficiency by leveraging common data sets across multiple reporting & analysis tasksMaintain consistent connection with districts/ geo involved in handling shipments for your customers to ensure alignment on expectations and that they're set up for success in their operational handling of your customer's shipmentsConduct regular reviews of SOPs to confirm they are current, relevant, and effectively communicated to all necessary stakeholdersMaintain regular check-in with operations to ensure operational performance is meeting customer expectationsDevelop customer specific process flows and network diagrams for critical segments of business and identify industry trends that may impact the operational performance on the accountWork closely with our Global Product Integration Team to create and improve EDI standards and procedures to meet customer EDI expectations  Monitor EDI reports and ensure that customer EDI expectations are metLead the interaction and integration with other Expeditors products to develop customized solutions for our customer or specific accountPerform additional duties as assigned by the management to meet the future development

 

QualificationsCollege graduate or actively pursuing a degreeIndustry skills including at least 5-8 years of strong product knowledgeEffective interpersonal skills with ability to listen, understand and communicate clearly and effectively to obtain positive resultsProficient in PC applications including Windows, Excel, Word, Visio and PowerPointExcellent written and verbal communication skillsExcellent public speaking and presentation skillsWillingness to travel approximately 10% – 30% of the time

Additional Information

Application Closing Date: 18th July 2025

Position Location: Position may be based in Hanoi, Ho Chi Minh, Jakarta, Hong Kong, Shanghai or Shenzhen

 

Expeditors offers excellent benefits:

Full time job contractAbility to developProfessional Training PlanHealth insurance programProfessional of working environment