Welcome page Returning Candidate? Log back in! Manager - Cloud Operations ( Hyderabad/ Kolkata ) Job ID 2025-12677 # of Openings 1 Job Locations Hyderabad India Office Additional Locations IN-WB-Kolkata | IN-WB-Kolkata Category Cloud Solutions Overview

 

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.

 

Currently we are looking for the position of Manager, Cloud Operations . We are accepting applications from Hyderabad and Kolkata location only as this is Work from Office job opportunity only. (NO HYBRID OR REMOTE ALLOWED)

 

 

The Manager of Cloud Operations Global Cloud Services should be a professional passionate about delivering quality solutions to customers and dedicated to providing customers with a great experience. This position is responsible for the success of the Cloud Operations and Support Team in installing and supporting a customer's solution within the Company Cloud environment.

 

What you will be doing

Qualifications:

 

Must have a bachelor’s degree10+ Years of total experience with a minimum of 4+ years of managing teamsBroad knowledge of Cloud Hosting technologies4+ years customer, and end user support experienceITIL/ITSM Certifications preferredStrong troubleshooting and problem-solving skillsPMP/Prince Certification preferablePractical knowledge of Incident/Change/Problem & Case managementExperience generating report via MS Excel/Power Bi preferred

 

What will make you successful

 

Responsibilities:

The Cloud Operations Manager is primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer’s Applications & InfrastructureOversee day-to-day operations, escalations, ticketing, and communications with all customers.Supervise a 24x7 Tier1 Network Operation Centers (NOC) shift operations and personnelResponsible for managing production incidents, outages, SLA, uptime, service availability, rootcause analysisGenerate key reports and metrics for Management - System uptime, Service level agreements,Initiate internal OEM audits and close audit observations.Coordinating & supporting incident handling & recovery Ensure close monitoring of Network devicesDefine and maintain safeguard the security, integrity, and confidentiality of all customer dataDefine and maintain the availability of the Company Cloud environmentDefine and maintain the process and procedures used by the Company Cloud operations teamsTake an active role in Employee Performance Management, Capacity Planning & FeedbackTake an active role within the Company Cloud Leadership Team to define and implement goals, projects, policies and procedures consistent with Company’s standards and cultureEstablish and maintain appropriate training and education plans for all Company Cloud Operations Team membersEnsure that Company Cloud services are rendered in a manner that is consistent with Company Software's standards and culture; where appropriate, coordinate with other departments to define new standardsEvaluate, recommend, and implement standards for Company Cloud offeringsParticipate in Company management activities and initiatives as directed by senior management

 

Hyland’s Offering

We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce.

Learning & Development- development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees.R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow.Work-life balance culture– flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! Well-being- private medical healthcare, life insurance, gym reimbursement, constant wellbeing programsCommunity Engagement– Volunteer time off (12h/year).Diversity & Inclusion– employee resource groups, inclusion benefits and policiesNiceties & Events– snacks and beverages, employee referral program, birthday, baby gifts, and employee programs

 If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work – connect with us!

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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