**The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.** IF YOU CARE, THERE’S A PLACE FOR YOU HERE EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing and specialty consulting. Our forensic investigation, engineering and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts®. Each of our more than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. EFI’s combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients’ expectations—anytime, anywhere. Click here to learn more about EFI Global. **PRIMARY PURPOSE** **: To build relationships and manage existing accounts of multiple client service programs or single large national programs; to maintain client, and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency within the account as well as client retention.** **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** **Build client relationships in defined regions.** **Educates the client on loss data - drivers of cost impacting assigned programs.** **Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.** **Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.** **Coordinates client contracts and rfp’s with client experience leadership team** **Works closely with sales team across other regions and client experience leadership team to build business and drive initiative nationally** **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** **Performs other duties as assigned.** **Supports the organization's quality program(s).** **Travel as required.** **SUPERVISORY RESPONSIBILITIES** **Administers company personnel policies in all areas and follows company staffing standards and training recommendations.** **Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.** **Provides support, guidance, leadership and motivation to promote maximum performance.** **QUALIFICATIONS** **Education & Licensing** **Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designations required.** **Experience** **Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative** **OR** **five (5) years adjuster experience including one (1) year in a supervisory capacity.** **Skills & Knowledge** **Strong understanding in one of the following areas: workers compensation, liability and disability claims management** **Strong understanding of client location coding parameters, banking methodology, and claims operating systems** **Excellent oral and written communication, including presentation skills** **PC literate, including Microsoft Office products** **Analytical and interpretive skills** **Strong organizational skills** **Excellent interpersonal skills** **Excellent negotiation and facilitation skills** **Ability to work in a team environment** **Ability to handle conflict and confront challenging issues in a fast work environment** **Ability to meet or exceed Performance Competencies** **WORK ENVIRONMENT** **When applicable and appropriate, consideration will be given to reasonable accommodations.** **Mental:** **Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines** **Physical:** **Computer keyboarding, travel as required** The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace Our business is founded on people with the best technical skills and outstanding industry knowledge and we strive to employ and retain exceptional talent. EFI Global is an equal opportunity employer welcoming applications from all qualified persons. If you are interested in working for us, please visit our job board.