Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Job Descriptors

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Principal Responsibilities

· Handling communications received from LEA authorities and ensuring the responses are sent within the specified timelines

· Handling complaints received from Regulators – SEBI / AMFI

· Ensuring that the complaint received as written letters at the branches are responded in time

· Handling senior management escalation and ensure that such communications are handled on priority basis

· Handing complaints will include response to investor / MFDs and ensure a proper review is done to identify the root cause and preventive action

· Managing MIS around complaints reporting

· Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner

· Work closely with the complaints management team and review current processes to being in process efficiency and thereby enhance service delivery and customer experience

· Comply with applicable regulatory requirements on qualifications required for the job profile

· Contribute to the knowledge management initiative of the customer service team.