**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** Provides operational oversight, professional guidance, and direction to the Care Transitions team, ensuring services are provided efficiently and effectively. Regularly reviews and revises, as necessary, relevant standards and ensures services performed comply with all hospital, system, and regulatory agency standards. Coordinates provision of services with other nursing and medical functions and serves as a technical resource for departmental personnel. As an expert in the assigned area serves as a resource person to staff and physicians. **Job Description:** Plans and administers through the effective management and delivery of care transitions services following all hospital, system, and regulatory agency standards. Assists with ensuring quality, financial, and customer service objectives are met, including data necessary to monitor and measure compliance and continuous improvement. Assists with developing and administering capital and operating budgets to meet departmental goals and objectives. Implements appropriate methods to monitor adherence to budgets and resolve variances. Serves as a technical resource to subordinates in resolving complex problems and investigating and recommending corrective actions in response to incident reports and/or patient complaints. Assists with recommendations for new supplies and minor equipment purchases. Fosters smoothly running case management services and processes through timely and effective resolution of disruptions. Ensures the attainment of objectives through the selection, development, training, and evaluation of care transitions team members. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications, establishing personal networks; participating in professional societies. Performs other related duties as required and directed. **Qualifications:** _Required:_ + Bachelor’s degree + State licensure as a Registered Nurse (RN) in Massachusetts + Four years of professional experience in RN patient care and case management. + BLS _Preferred:_ + Master's degree in business or a health-related field + Two years of experience in supervision + ACM, CCM or CMAC Certification + Knowledge of standardized medical necessity guidelines **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**