Manager Care Team Operations **Sedgwick** 1 Positions ID: R64006 Posted On 07/30/2025 **Job Overview** By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Manager Care Team Operations **Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:** **Dubuque, IA** : 4141 Westmark Drive, Dubuque, IA 52002 **Cedar Rapids, IA** : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401 **Dublin, OH** : 5500 Glendon Court Dublin OH 43016 **New Albany, OH** : 7795 Walton Parkway New Albany, OH 43054 **Irving, TX** : 2201 W. Royal Lane Suite 125 Irving, TX 75063 **Memphis, TN :** 8125 Sedgwick Way, Memphis TN 38125 **Southfield, MI** : 300 Galleria Officentre Southfield MI 48034 **Orlando, FL :** 12650 Ingenuity Dr Orlando FL 32826 **PRIMARY PURPOSE** : To provide leadership and support in meeting day-to-day Service Center objectives including service excellence; and to support continued Service Center growth and development. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Manages day-to-day operations ensuring daily client service objectives are met; ensures workload objectives are met timely and accurately. + Provides professional and organizational development direction to Service Center supervisory staff and in their colleague team development role. + Produces scheduled reports; maintains reporting databases as instructed. + Contributes to development schedules for Service Center functional areas effectively balancing client needs with colleague availability and diversity. + Provides effective and constant communication to Service Center Director and key stakeholders; provides effective communication of Service Center processes and procedures change/updates to internal and external colleague staff. + Identifies and assists in implementation of various training programs; coordinates training of Service Center colleagues on departmental applications and procedures. + Represents the company with industry groups. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Travels as required. **SUPERVISORY RESPONSIBILITIES** + Administers company personnel policies in all areas and follows company staffing standards and training recommendations. + Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. + Provides support, guidance, leadership and motivation to promote maximum performance. **QUALIFICATIONS** **Education & Licensing** Bachelor's degree from an accredited college or university strongly preferred. **Experience** Six (6) years of supervisory/management experience in a multi-site or high volume call center or customer service center environment or equivalent combination of education and experience required to include experience with applicable call center technology tools. **Skills & Knowledge** + Strong customer service skills + Demonstrated cross-functional leadership skills + Thorough knowledge of service center processes and procedures + Knowledge of claims management processes + Excellent oral and written communication, including presentation skills + PC literate, including Microsoft Office products and call center software + Demonstrated leadership/management/motivational skills + Analytical and interpretive skills + Strong organizational skills + Excellent negotiation skills + Excellent interpersonal skills + Ability to troubleshoot intake processes and client service issues + Ability to prioritize and handle multiple tasks + Ability to work in a team environment + Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding Auditory/Visual: Hearing, vision and talking **NOTE** : Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** Primary Contact 1645458383738 Amanda Strothman , Phone Phone Phone Fax amanda.strothman@sedgwick.com Email True False True **Job Details** Categories Insurance Management/Executive Technical Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 8326 Job REQ # R64006 \# Positions 1 Start Date 20250730 End Date 20250901 Featured Job TH Ad TH Comments **Similar Jobs** Care Team Operations Manager Sedgwick Bilingual RN Case Manager Cottingham & Butler/ SISCO Account Manager Cottingham & Butler/ SISCO Account Manager Cottingham & Butler/ SISCO Benefits Sales Manager Cottingham & Butler/ SISCO Account Manager - Health and Wellness Cottingham & Butler/ SISCO Finance Operations Manager Sedona Staffing Services Care Team Representative Sedgwick Creative Design Manager Cottingham & Butler/ SISCO Account Manager – Property & Casualty Kunkel & Associates, Inc. **Share this Job** Sedgwick **About the Company** **Career Development** Our goal is to make Sedgwick CMS a place where great people can do great things for our clients. This commitment is evidenced by our colleague development program and supported by our multi-dimensional learning resources. We invest in the education of our colleagues by providing training and learning resources that focus on our culture, procedures, systems and performance expectations. We evaluate the educational needs of our colleagues through performance discussions and evaluations. These needs are filled either through Sedgwick CMS University and through industry certification programs and other external educational resources . Sedgwick CMS University curriculum offerings take colleagues from orientation to technical training to supervisory and managerial development. Through Sedgwick CMS University, we provide our colleagues continuous development of professional skills and the ability to deliver quality service to our clients. **Colleague Orientation** We offer a required colleague orientation program that allows us to verify and document the training provided to new colleagues. This program is called Personal Responsibility in Developing Excellence (PRIDE) and is the first component of our comprehensive career development process. This program introduces and orients new and transitioning colleagues to our company and to their new position. PRIDE will take colleagues through the first 90 days of their new position. Objectives of this program focus on providing colleagues an increased awareness of who we are, where we are going, and how they can help us get there. **Career Paths** Career path options are identified through an ongoing process of discussion and collaboration between colleagues and their managers. On an ongoing basis, our managers counsel colleagues regarding their career path, new opportunities, and additional training and development requirements to help them reach their individual goals.