At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Claims Shared Services team is looking for a Manager, Claims Estimate & Repair Verification to join our team! Reporting to the Director, National Claims Shared Services, you will be accountable for the management of a National team of Auto Claims Estimate and Repair Verification Advisors. In this role you will support National Directors and their Management Team in achieving their loss/expense cost containment and customer experience objectives. As well as efficiency & effectiveness and employee engagement.

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. 

Benefits to Joining Allstate:

Flexible Work ArrangementsEmployee discounts (15% on auto and property insurance, plus many other products and services)Good Office program (receive up to $400 back after purchasing office equipment)Student Loan Payment Matching Program for Government Student loansComprehensive Retirement Savings Program with employer matched contributionsAnnual Wellness allowance to support employees with improving health and wellbeingPersonal reflection dayTuition ReimbursementWorking within the community and giving back!

Role Designation: Hybrid

Accountabilities:

Provides operational leadership and direction to a capable team of auto Claims Estimate and Repair Advisors and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirementsProvide technical leadership and direction to the Claims Estimate and Repair Advisors; ensuring they are maintaining secure financial controls over auto estimates, and where appropriate, aligning to our contracts & agreements.Provide oversite, coaching, direction, and when required, handling escalated issues with vendors, resolving problems, and ensuring timely and effective resolution. The role would likely involve communicating with both internal teams and vendors, documenting progress, and if required, participating in performance reviews. Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Build plans to capitalize on the opportunities and reduce adverse risks.Lead employees by providing appropriate coaching and feedback in preparation for performance, development & career opportunitiesRecommend, implement and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the organization to deliver on the strategyActively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologiesCollaboration with the Auto Management and Vendor Management teams to drive and deliver on departmental objectivesUnderstand productivity of your team through analysis of data within the Claims systems; analyze, determine and recommend appropriate level of resources for teamEnsure performance and development plans are in place for all direct report employeesProvide ongoing direction to the team to achieve targetsParticipate in Talent Pool Assessments

Qualifications:

Required: Minimum 5-7 years of Auto Estimating experienceRequired: Minimum 5 years of people management experience in the Auto body shop field and/or Claims environment, ICAR certifiedRequired: Strong negotiation skills and ability to handle conflict resolution opportunities including complex issuesRequired: Advanced MS Office knowledge, especially in Excel and TableauRequired: Advance understanding of various auto estimating software tools; including Mitchell.Required: Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance ActsRequired: Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change ManagementAsset: Enrolled in, or completion of, CIP designationAsset: An in-depth understanding and working knowledge of Claims Best Practices and software: ClaimCenter.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

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Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.®