Requisition ID: 229417

Locations: Hanover

Pay Range: $86,000.00 - $124,500.00, depending on experience

Rate Frequency: Salaried

Schedule: (Open Field)

 

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Job Overview

The Area Territory Manager, Equipment Services (EQS) is responsible for providing coverage for multiple large Local Operations Centers (LOCs); serves as the level between Territory Manager and Director; and leads develops and directs all aspects of the management staff of Equipment Services (EQS) at the Local Operations Centers (LOCs). This position is also responsible for developing a highly skilled team that will perform the highest quality of leadership, management, training, and customer service possible, while also managing costs; overseeing the delivery and accountability of all assets and parts assigned to the assigned Local Operations Centers (LOCs). The manager also works with other departments as well as Coca-Cola North America (CCNA) to enhance customer service while reducing costs. This position develops a team that can create a competitive safe advantage in the marketplace for the Company.

Duties & Responsibilities Develops the manpower, budget, and business plans for the Local Operations Centers (LOC) by providing leadership in the ongoing review, stewardship, and re-planning against the business plans; identifying, communicating, securing, and directing resources as necessary to maintain and improve deliverables in a rapidly changing environment; and leading problem resolution of day-to-day issues. Provides leadership and ensures the development of the employees in Equipment Services (EQS) to maintain a competent, stable, and highly capable workforce Provides great customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers with the ability to sell revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition Ensures optimal Market Unit (MU) performance by conducting performance evaluations via ride-with audits, constructing development plans, initiating required training, and conducting corrective action as necessary; identifying and securing resources to deliver on growing capacity and capability demands; implementing strategies that continuously improves productivity; and designing, implementing, and maintaining a performance-based work culture within the Local Operations Centers (LOC). Develops and executes Market Unit (MU) planning and strategies to deliver against reasonable customer expectations Maintains a collaborative working relationship with other departments to establish and grow a healthy work culture where individuals grow and performance improves Drives safely following all motor vehicle laws without distraction and maintain a safe working environment by completing all assigned safety training activities and adhering to all safety policies and procedures, including but not limited to conducting Department of Transportation (DOT) daily pre-trip and daily post-trip inspections of vehicle, if required Ensures optimal performance by conducting performance evaluations via ride-with audits, constructing development plans, initiating required training, and conducting corrective action as necessary; identifying and securing resources to deliver on growing capacity and capability demands; implementing strategies that continuously improves productivity; and designing, implementing, and maintaining a performance-based work culture within the Local Operations Centers (LOC) Oversees Local Operations Centers (LOCs) ensure all service-related Key Business Indicators (KBIs) including but not limited to profit and loss measures Customer Service Satisfaction metrics-completion times for local and Coca-Cola North America (CCNA) customers Parts Management- inventory accountability on counts and settings and minimum and maximum levels, and the total number of calls responses per day are met, understood, and creates action plans for continuous improvement Manages, leads, and motivates a team to deliver results by communicating company goals, safety practices, and deadlines; engaging and developing teammates through effective performance management, coaching and training; implementing continuous improvement methods while maintaining customer focus; and embodying company purpose and values to inspire servant leadership Knowledge, Skills, & Abilities Three to five years management experience Proficient in oral and written communication, including presentations Proficient in Microsoft Word, Excel, and PowerPoint Prior beverage industry, sales, and, or tech service experience a plus Ability to negotiate with internal and external stakeholders Minimum Qualifications Bachelor degree (4 years) Knowledge acquired through 3 to up to 5 years of work experience Preferred Qualifications Business experience Work Environment

Office Environment 

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.