Job Description Position Onsite Retail SM Experience 13 to 15 years Location Tokyo Japan Essential skills 13 to 15 years of experience Minimum 10 years of IT Experience Should have worked for Retail OrganizationSupport Well Versed with Service Desk End User Computing and Field Service Operations Aware of Digital ExperienceCustomer Experience Aware of retail setup POS Billing Systems Scanner Printer etc Able to drive customer Visits and present the overall work done Analytical enough to present and discuss topics for further optimization and Service Improvement Should have handled a larger teamspan of 300 plus across the globe Should be prompt to deliver reports Excel PowerPoint and other tools Account performance to Leaders compliance teams stake holders Active contribution in Budgeting exercise Liaising with internal teams andor vendors Should have eye for detail and good knowledge understanding of SOWs Change NotesRequests Active participation in RFPBidding process Requirement Gathering and analysis discussions and proposing best practices and solution design to clients Excellent managerial and analysis skills to be able to drive project team for Awareness about project implementation life cycle Ability to drive the team ensuring timelines and quality of deliverables Excellent working knowledge of MS Office particularly of Excel People management and defining Career Path Should understand industry standard process and procedures to run a Remote offshore IT operation Should have experience in handling global customers communication has to be at its best both oral and written Manage the Profit Loss of the project and ensure we achieve overachieve the allocated revenue targets and profit margin and control the cost as per the plan Focus on SLAs and KPIs as per customer contract Contract Compliance Resource management Should be managing team size of 30 resources ensure optimal resource utilization and Year on Year show improvement in resource utilization Utilization Manage the optimal utilization of resources and man power to deliver the agreed services to customer Utilization Manage the optimal utilization of resources and man power to deliver the agreed services to customer Billing Ensure prompt billing invoices reaches customer as agreed upon and ensure timing collection from them Desirable skills Ability to multitask and prioritize workload Should be willing to travel as per business requirement Ability to communicate with o Both internal and external contacts excellent written and verbal skills are essential o Collaboratively and efficiently with team members in different locations and Time zones Good proof reading grammar and written style use of plain English Ability to work calmly and efficiently under pressure without compromising attention to detail Proactive and able to work well in a team environment adapting to different styles of behavior Working within timed deadlines with a good eye for detail and accuracy Outgoing cheerful personality enthusiastic approachable professional displaying a sense of humor and able to communicate well with people at all levels Degree level qualification or equivalent Need to work from office all 5 days a week with couple of exceptions Job Conditions Need to work from office all 5 days a week with couple of exceptions Conduct regular indepth service and process audits Ensure the operations team fully aligns to the audit requirements and follow organizations directions Conduct internal audit review and assist in the external audit process and procedures Employee retention motivation and training Responsible for resource intake plan