Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook

We are inviting applications for the role of Manager – Accounts Payable

We are looking for someone with extensive knowledge and understanding of entire AP process with expertise in managing a team of AP analysts. We need someone with strong operational knowledge proven track record of running high performing teams in AP. In this role we're looking forward you to have knowledge in Invoice processing, Helpdesk, TE. The Accounts Payable team is part of the Finance Operations pillar which is responsible for executing day-to-day operations (sourcing, procurement, accounts payable, payroll, general ledger accounting, and financial reporting) for our clients. We protect and oversee corporate assets by establishing a control framework and audit environment and ensure those frameworks are implemented and followed. The Accounts Payable team is ultimately responsible for ensuring vendors are paid within contractual terms; that invoices are processed accurately and paid with appropriate approvals and support.

Responsibilities

Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled.

Presents the performance indicators in the operational review meetings, as when required

Handle client/ supplier escalations follow Corrective Preventive Action process

Find opportunities for efficiency improvements of helpdesk processes including improved load balancing and FTE reduction over time as well as the use of automation where feasible

Drives transformation initiatives and projects to deliver financial and productivity benefits to customer in accordance with the contractual clauses concluded with the client

Motivation and leadership of the overall team as assigned

Coaching, mentoring, and succession planning for team members. Coaching mentoring supervisors share performance feedback with reference to team performance, Lean ideas Genome learning

Consolidate monthly productivity accuracy for the team to track performance and MOJO

Ensures that the team members have all the operational resources and necessary applications tools (upon completion of LTO)

Analysing daily operational reports and ensure high aged/ high value cases/Documents are dealt with

Conducts team huddles to communicate the information regarding to the process priorities

Monitors the team performance daily and provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas.

Ensures daily QC is done by supervisors and report is published, feedback is shared

Participates in the selection/hiring of team members for different roles by assessing their process experience/ knowledge.

Ensures timely onboarding/offboarding activities for the team members.

Coordinates and ensures the creation of the Standard Operating Procedures for the processes managed, updates and validates them before sending them to the customer for sign off, ensuring that they are accurate, comprehensive, and explained in a logical manner, tailored to the process needs

Immerse into Genpact Genome learning platform and upskill by completing regular trainings for self drive it within the team

Drive timely employee feedback from the team on Amber- Genpact employee feedback portal

Drive Lean Ideas / build DNA for continuous process improvement and efficiency, identify improvement ideas from any issues/escalations received in AP

Conducts performance appraisals for the team

Qualifications we seek in you
Minimum Qualifications

Proficiency in English

Graduation in commerce/accounting

Relevant work experience in roles within finance / P2P

Previous experience in leading a team

Previous experience of working in SAP/Best

Excellent knowledge of MS Office (Excel mainly)

Demonstrates intellectual curiosity and ownership mentality, displays a willingness to challenge the status quo leading to the creation and implementation of excellent processes

Demonstrates the ability to think at the goal level (smart, agile, demonstrates common sense)

Preferred Qualifications/ Skills

Advocate planning and continuous improvement

Encourage dedication and Promote ethics and compliance

Demonstrate flexibility

Why join Genpact? 

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

Make an impact – Drive change for global enterprises and solve business challenges that matter 

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day 

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other wayExamples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.