Responsible for process analysis, process flow design, process playbooks and visionary strategic tutorials as they relate to the integration of strategic initiatives into existing and future operations. Oversee process documentation and analysis in order to identify business process improvements and efficiencies for all Marketing Department areas.

MAJOR DUTIES AND RESPONSIBILITIES

Oversee the documentation and implementation of process flows for marketing operations.Meet with cross functional teams to ensure business processes and rules are aligned, adjusting documentation accordingly.Organize documentation so that it can be easily shared with all functional groups.Facilitate communication of any new or updated processes/workflows/playbooks.Strategize and recommend new workflows and improved playbooks based on analysis and knowledge of existing tools/resources while keeping pulse on emerging technologies that can be used to optimize.Analyze reporting as it relates to workforce determination.Manage projects or tasks that supports workflow team.Produce ad hoc reports and/or presentations to answer business questions quickly and thoroughly.Actively and consistently support all efforts to simplify and enhance the customer experience.Perform other duties as required.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand EnglishProficient in Microsoft Office - Visio, Word, PowerPoint and ExcelKnowledge of database/reporting systems (SQL, Oracle, etc)Ability to analyze and interpret dataAbility to communicate orally and in writing in a clear and straightforward mannerAbility to communicate with all levels of management and company personnelAbility to manage multiple projects at one timeAbility to prioritize and organize effectivelyDemonstrated analytical skills and the ability to present information in an understandable formatAbility to show judgment and initiative and to accomplish job dutiesDemonstrated writing and grammar skills

Required Education
Bachelor’s degree in Business Administration or related field or equivalent experience

Required Related Work Experience and Number of Years

Business Operations Analysis experience - 2

Project management experience - 2

Media Operations experience - 6

PREFERRED QUALIFICATIONS

Preferred Related Work Experience and Number of Years
Management or leadership experience - 2+

WORKING CONDITIONS
Office
Travel as needed

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Marketing Zip Code: 06902

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