About the Team

The Communications team tells the story of how DoorDash empowers local economies by connecting customers to the best of their communities. The team is a collaborative group with important partners, touching every corner of the organization. A roll-up-your-sleeves attitude, meticulous attention to detail, and out-of-the-box thinking, coupled with a true team spirit and the ability to juggle projects and priorities, are what makes this group so effective. A role on this team will require expertise in media relations, policy communications, and issues management.

About the Role

As the Manager of Trust & Safety Communications, you’ll lead proactive storytelling and rapid response around some of the most important and challenging issues at DoorDash. From highlighting our ongoing safety efforts to managing high-stakes media inquiries, this role sits at the intersection of narrative building and issues management. You’ll partner closely with teams across Trust & Safety, Product, Strategy & Operations, Marketing, Policy, Legal, and Engineering to shape and share our safety story, while driving core reactive strategies across earned, owned, and social channels. If you’re a strategic thinker and problem solver who thrives in fast-paced environments, this role is for you.

Your day to day might look like… Developing and executing a communications strategy to launch a suite of new products aimed at making dashing safer Managing responses to media inquiries about trust and safety incidents, including escalating and investigating with cross-functional partners  Researching and establishing brand new partnerships with relevant safety organizations to help tell better stories at the local level  Closely monitoring conversations about the DoorDash brand on social platforms and escalating if something starts to go viral  Brainstorming creative responses to issues and crises across social and earned media platforms We’re excited about you because… You have 5+ years experience in trust and safety communications, crisis management or public affairs.  You have experience working in fast-paced, fluid and challenging environments, and are preferably familiar with the tech space and related issues.  You have a deep understanding of the media and what makes a story, and a proven record of successfully managing journalists and shaping stories.  You are digital and social-savvy, and have experience managing and responding to crises on social media.  You are a strong writer and able to distill complex issues into clear, easy-to-understand messages.  You have excellent people and project management skills, with the ability to lead and manage multiple time-sensitive projects under tight deadlines. You’re a self-starter, intrinsically motivated, detail oriented, and also a good teammate. You take your work, but not yourself, seriously—and maintain a good sense of humor about both.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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