Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operate

Job Description

The Manager, Total Rewards – Compensation & Analytics plays a key leadership role in the delivery and continuous improvement of Indigo’s compensation programs and people analytics capabilities. This role is responsible for managing core compensation processes, ensuring data accuracy, and providing meaningful insights that support business decisions. Reporting to the Director, Total Rewards & HR Technology, the incumbent leads the execution of compensation cycles, oversees reporting tools, and partners with HR and business leaders to ensure programs are competitive, compliant, and aligned with organizational needs. The role also plays a critical part in educating and enabling HR Business Partners and leaders, fostering confidence and capability in applying compensation principles and tools, and ensuring alignment with Indigo’s pay philosophy and practices.

KEY PERFORMANCE METRICS

Market competitiveness and internal equity of compensation programsAccuracy and impact of compensation analytics and reportingStakeholder satisfaction and adoption of compensation tools and processesCompliance with pay transparency and employment legislationProgram communication and education effectivenessConsistency and alignment with Indigo’s pay philosophy

KEY ACCOUNTABILITIES

FUNCTIONAL

Compensation Strategy & Program Management

Lead the design and administration of Indigo’s base pay, incentive, and recognition programs, including annual and quarterly compensation cyclesOversee job evaluations, market pricing, and salary structure development using survey data and benchmarking toolsAct as the SecureSheet administrator for the annual merit and bonus process, ensuring data accuracy and process efficiencyProvide strategic compensation consulting to HR Business Partners and business leadersPartner with the HR Manager and Talent Acquisition to provide salary recommendations that align with internal equity and market competitivenessEnsure compliance with pay equity, transparency, and employment standards legislation across jurisdictionsEnsure all compensation decisions and practices align with Indigo’s pay philosophy and governance standardsReview and update Total Rewards policies and content on internal platforms (e.g., Our Indigo)

Analytics & Insights

Develop and maintain dashboards and reports to monitor compensation trends, workforce metrics, and program effectivenessLead compensation modelling and scenario planning to support business cases and organizational changesLeverage tools such as Power BI, Excel, and UKG analytics to drive data-informed decision-makingOptimize the use of UKG’s BI reporting tool to deliver meaningful data to the business

Governance & Operations

Maintain compensation policies, guidelines, and documentation to ensure consistency and compliancePartner with HRIS to ensure data integrity and system readiness for compensation processesSupport internal and external audits related to compensation and pay equityManage vendor relationships for compensation surveys and toolsOversee the Total Rewards inbox and ensure timely resolution of employee and manager inquiries

Leadership & Collaboration

Act as a subject matter expert and trusted advisor on compensation and analyticsCoach and mentor junior team members and HR colleagues on compensation principles and toolsLead the development and delivery of training and upskilling initiatives for HR Business Partners and leaders to build compensation capabilityCollaborate cross-functionally with HR, Finance, Legal, and business leaders to align rewards with strategyChampion a culture of transparency, fairness, and continuous improvement

PEOPLE

Develop positive and productive peer relationshipsWork in a collaborative and constructive manner with team and cross functional partnersSupport the Director, Total Rewards & HR Technology and working effectively with other members of the HR team to achieve business goalsSupport HR and cross functional partners as requiredMaintain strong positive relationships with all internal and external stakeholders and providers

CULTURAL

Demonstrate Indigo’s values in daily work and interactionsEmbrace learning opportunities and seek feedback for continuous improvementSupport change initiatives and contribute to a culture of adaptabilityPromote inclusivity and respect in all team interactions

SCOPE

Reports to: Director, Total Rewards & HR Technology

KEY RELATIONSHIPS

Human ResourcesPayrollFinanceOperationsExternal vendors & consultants

Qualifications

Qualifications / Experience

5+ years of progressive experience in compensation, total rewards, and HR analyticsStrong knowledge of compensation design, job evaluation, and market pricing methodologiesExperience with compensation survey tools (e.g., Mercer, WTW) and HRIS platforms (preferably UKG)Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, SQL)Solid understanding of employment legislation and pay equity requirementsBachelor’s degree in Human Resources, Business, Finance, or related field; CCP designation is an assetExperience in the retail or customer service industry is an asset

Competencies / Skills / Attributes

Strategic thinker with strong business acumen and analytical skillsExcellent communication and stakeholder management abilitiesHigh attention to detail and commitment to data accuracyAbility to manage multiple priorities in a fast-paced environmentCollaborative, curious, and solutions-oriented mindset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process. 

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