**Job Description:** Job Summary The Manager, Technology - Digital Operations will be responsible for overseeing and optimizing our digital operations, focusing on Marketing Tools, Website Support, Mobile Application support and more. An ideal candidate will have experience with vendor management and experience working on projects with a high level of complexity. The candidate would play a pivotal role in proactively identifying and resolving operational challenges, championing collaboration and innovation, and leading projects that standardize operational best practice. This position demands a strategic thinker with a robust technical background and a proven track record in managing complex digital projects. This role requires a strategic thinker with the ability to identify and implement solutions for continuous improvements. Job Responsibilities + Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT. Develops protocols to support established standards. + Manages team(s) assigned to projects and may manage implementations. Ensures resources are accurately allocated in line with tactical plans and appropriately accounted for at all times. + Performs as subject matter advisor and may serve as point of escalation and become actively involved, as required, to meet schedules and resolve problems highly complex in nature. Manages issues proactively, including timely resolution and the identification of remediation opportunities. Identifies and resolve systemic issues to prevent them from repeating. + Develops, maintains and enhances an excellent working relationship with the vendor company. In addition, builds solid relationships at senior levels with vendor and Walgreens’ leadership. Develops, maintains, and enhances excellent working relationship with assigned partners and proactively ensures deepening of vendor relationships between partner and Walgreens. + Manages the vendor relationship including determining in scope and out of scope work, working through any interpretation of contract terms and monitoring/reviewing SLA adherence. Performs deep dive research on missed SLAs Partners with the vendor to drive continuous improvement resulting in improved service and/or lower cost. + Reviews and approves any request prioritizations. Ensures delivery against agreed upon SLAs and overall service delivery of operational activities. + Understands short and long-term goals and objectives and recommend technical solutions and services. + Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. + Develops and proposes options with pros/cons and risk, and works with stakeholders to finalize the best solution that meets business needs. + Establishes credibility with partners while managing expectations. Ensures frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms. + May develop budget for functional area. Manages budget to plan. May be accountable for area budget and delivering against business goals/objectives. + Participates in and contributes to the development of technical/business approaches and/or the recommendation of current system enhancements. + Understand the underlying technologies and applications utilized within specified area of responsibility to direct how to design, develop, test, and implement priority technology requirements. + Shares information cross-functionally to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes. + Stays abreast of industry leading best practices and brings them to the attention of the leadership team for innovative application. May develop partnerships (and relationships) with internal and external stakeholders to meet business needs. + Allocates available resources to meet operating objectives. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions. The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com **Job ID:** 1590847BR **Title:** Manager, Technology -Digital Operations **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Information Technology **Full Store Address:** 102 WILMOT RD,DEERFIELD,IL 60015 **Full District Office Address:** 102 WILMOT RD,DEERFIELD,IL,60015-05104-01102-2 **External Basic Qualifications:** + Bachelor's degree and at least 4 years of experience in IT, Engineering, Accounting, Finance, Consulting, Strategy, Project/Program Management and/or Analytics OR a High School diploma/GED and at least 7 years of experience in IT, Accounting, Finance, Consulting, Strategy, Technical Project/Program Management and/or Analytics + Experience establishing & maintaining relationships with individuals at all levels of the organization. + Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. + Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. + Knowledge of vendor management + At least 2 years of experience contributing to financial decisions in the workplace. + At least 2 years of direct leadership, indirect leadership and/or cross-functional team leadership. + Willing to travel up to/at least 10%of the time for business purposes (within state and out of state). **Preferred Qualifications:** + Bachelor's degree in Information Technology, Computer Science, Mathematics or similar + Master's degree OR MBA + Experience in vendor relationship management + Familiarity with Marketing outreach and CRM tools + Strong knowledge of data governance principles and practices + Experience managing projects for Digital including Website and mobile applications (iOS and Android) \#LI-KU1 We will consider employment of qualified applicants with arrest and conviction records. **Shift:** **Store:**