Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

With the Smurfit Westrock core values of Integrity, Accountability, Excellence, and Respect, this individual will be customer-facing, providing technical assistance to Smurfit Westrock’s Containerboard Kraft Specialty Papers business segments and its internal and external customers.    This assistance includes emergency troubleshooting calls (on-site and by phone), conducting plant audits, account maintenance, training, and other commercial and customer requested technical services.  

This individual will have strong information gathering and communication skills, bringing market knowledge from the field back into the organization improving delivered value to the customer. Possesses and applies knowledge of principles, practices, and procedures of paper and paper converting industry. Has ability to work independently and complete difficult assignments. Assignments are broad in nature, requiring originality and ingenuity. Significant travel can be required, including some potential international travel, and at times on weekends.

How you will impact Smurfit Westrock

Conduct all activities in a professional manner while following all safe work practices.Provide on-site and remote customer services including commercial startups, troubleshooting, training, and account maintenance visitsProvide accurate and timely service, audit, quality, and technical consultation.Be able to help enter, investigate, and negate quality claims.Assist Smurfit Westrock’s sales force by making proactive calls and delivering value propositions. Provide support and assistance for engineering/design improvements and changes.Support innovation projects including trial coverage at Smurfit Westrock mills and/or customer’s sites.Assist in process improvement projects both internal and external.Execute all expected reporting and communications as assigned.   

 

What you need to succeed

Hands on converting of bag manufacturing processes equipment highly desiredBachelor’s degree in technical discipline preferred, but not requiredAbility to work independently or in groups on difficult and time bound projectsProfessional work experience of 10+ yearsKnowledge of and adherence to safe work practicesStrong interpersonal skillsStrong verbal and written communication skillsBasic statistical, spreadsheet and word processing skillsAnalytical skills such as six sigma or lean manufacturing would be beneficialExtensive travel (>40%) with some nonstandard work weeks/ hours.Some infrequent international travel may be required (Mexico and parts of Asia)Project technical management experience a plus

Some knowledge among the following would be preferred, but not all required: 

Hands on converting of bag manufacturing processes equipment desiredKnowledge of OEM’s in the single wall and multiwall bag manufacturing marketplaceFlexo Printing of kraft paper and converting thereof helpfulDie cutting and folding /gluing processes and equipment helpfulPaper quality characteristics helpful Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.