Amazon Web Services is seeking a Manager, Technical Program Management to join our Data Center Community Central Operations organization. As part of our mission to provide industry-leading cloud computing services, we need a manager to lead a group of talented individuals who drive improvements in our data center operations through effective program management and cross-functional collaboration. If you have experience leading teams on complex projects and have a passion for technology, we encourage you to apply for this exciting opportunity.
What you will own: You will lead a team of technical program managers and system/support engineers charged with improving the efficiency of performing physical rack migrations in our data centers. You will lead collaboration with business and technical teams to deliver world-class solutions that are highly scalable, secure, and flexible while maintaining a strong customer focus. You will work with stakeholders and multiple business teams to identify, define, and specify solutions meeting data center operational requirements. You will work with multiple teams globally to deliver those solutions. You will be the face and voice for the project teams and ensure all stakeholders are aware of successes, risks and project status. You will tailor your communications to specific audiences and communicate clearly and concisely to both business and technical audiences.

The DCC Rack Migration team is a part of the Central Operations team that supports the AWS Data Center Community. This team is specifically looking at efficiencies, optimization and scaling of rack moves across the global AWS Data Center footprint.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.


Key job responsibilities
- Manage, grow and develop a team of technical program managers and system/support engineers, promoting a culture of inclusion, innovation and performance
- Lead the server rack migration space, to include driving current improvement initiatives and developing the long-term strategic direction of the area
- Develop, monitor and evaluate key process metrics to identify improvement initiatives
- Lead large-scope programmatic technical operations enhancements, including implementing critical business initiatives across multiple sites
- Collaborate with project stakeholders in multiple business and technical teams to define and deliver on agreed milestones. Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs. Plan and coordinate events including facilitation and action item management.
- Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
- Provide concise written and verbal communication to a wide variety of stakeholders ranging from project summaries to stakeholders, summary of technical discussions, or communications with Senior Executives for strategic decisions.


A day in the life
Meet with internal Data Center Central Operations teams and collaborate with external teams, including such teams as Data Center Automation, Capacity Planning, Hardware Engineering and Services software teams to drive initiatives to increase our receive to land efficiency. Own outcomes, close detective gaps across teams and build mechanistic closure of issues detected. Your day will be split between stakeholder engagement meetings, deep dives and status sessions with your direct team.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.