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Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.
 

Role overview:

Salesforce is currently seeking a Manager, Technical Consulting to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization.

In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
This role is 50% billable and in addition to team leadership, you will work with our customers and partners as a technical architect to solve critically important business challenges using Salesforce’s Industries Cloud.
 

Responsibilities:You’ll have up to 15 direct reports under your scope of responsibility. You will be required to deliver technical work (as a technical architect) on Industries projects at 50% utilization and balance that with leading your team of Technical Consultants. You’ll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs.Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business valueIdentify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community’s overall knowledge base and expertiseWork closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needsLead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.Lead a project team of developers focused on driving optimized solutions for our FSC clients leveraging Salesforce Industries Cloud, Service Cloud, Sales Cloud, and Experience CloudEnsure the success of these teams while securing the highest CSAT and business outcomesManage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholdersEstablish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and SalesforceHighlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion
Minimum Requirements:10-16 years of experience leading Salesforce technical consulting projects and handling individual contributors.5+ years of people management experienceStrong application design skills combined with strong data, integration, and security architecture skillsExpertise in one or multiples of → Salesforce Industries Cloud (Comms, H&I or FSC) , Sales/Service/Experience Cloud, and Vlocity OmniStudio.Integration Architecture (Must have)Platform Security (Must have)Identity and Access Management / Integration SecuritySharing and Visibility (Must have)Data Architecture and Management (Must have)Architectural Design PatternsApex Design Patterns (Must Have)Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)Proficiency in English

Preferred Requirements:Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)OmniStudio Developer/ConsultantThorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesStrong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audienceA great listener with the ability to communicate with people in diverse rolesProven ability to analyze, design, and optimize business processes via technology and integrationResourceful and innovative thinker who can work through and solve problemsAdept at navigating/mediating conflict and fostering healthy dialogueStrong interpersonal skills - nurture effective working relationships with othersExceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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