Impact is hiring a Technical Account Management (TAM) Manager for our Nationally ranked Best and Brightest Workplace!  Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do. Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 800+ experts across 20+ US locations. Recognized for rapid growth and innovation, Impact has seen over a 20% annual growth rate, and championed a vibrant, employee-focused culture. Overview Join a high-performing Managed Services Provider (MSP) as the Technical Account Management (TAM) Manager, where you will lead a team of client-facing TAMs dedicated to delivering exceptional service and driving effective life cycle management of customer environments. This role provides the opportunity to scale and mature the TAM program, enhance client satisfaction, and ensure consistency in service delivery across onboarding, maintenance, and technology evolution phases. As a leader within the Service Delivery organization, you will help improve client retention, ensure operational alignment, and support long-term customer value through proactive oversight and engagement. The TAM Manager is not a remote or hybrid role and is required to be on-site at an Impact location.  Watch the video below to learn more about our Managed IT division!