About The RoleAs a Systems Engineering Manager, you will lead a team of systems engineers to design, implement, and maintain robust cloud and on-prem infrastructure, endpoint engineering, and specialized systems for retail locations and authentication centers. You will oversee the architecture, integration, and optimization of complex technical systems, including identity and access management (IAM) endpoint management, and backend infrastructure and automation for authentication center and retail operations. This role combines strategic leadership, technical expertise, fiscal responsibility, and a passion for automation to deliver scalable, resilient, and innovative solutions. You will foster a culture of collaboration, mentor your team, lead blameless postmortems, manage budgets, and drive process improvements while staying ahead of technology trends.

*States Not Eligible: AK, AR, DE, KS, MS, ND, SD, WY

What You Get To Do Every Day

Lead and Mentor: Guide a team of systems engineers, providing technical mentorship and fostering growth through coaching.

Project Oversight: Manage systems engineering projects, from requirements gathering to deployment, ensuring timely delivery within scope and budget, using tools like Jira or FreshService.

Financial Planning and Budget Management: Influence and manage budgets for systems engineering projects and operations, including resource allocation, cost tracking, and vendor contract negotiations to ensure financial efficiency.

System Architecture and Integration: Oversee the design and integration of cloud (AWS, Azure, GCP) and on-prem systems, including virtualization (VMware ESX, Hyper-V), Active Directory, Endpoint Management (JAMF, Intune) and storage solutions (SAN, NAS, DAS).

Identity and Access Management: Oversee the implementation, configuration, and governance of IAM solutions, including SailPoint for identity governance and Okta for single sign-on (SSO) and access control, ensuring secure authentication and compliance.

Endpoint Engineering: Manage endpoint engineering processes, including configuration, patching, and lifecycle management of workstations and mobile devices using tools like JAMF and Intune ensuring endpoint security and compliance.

Retail and Authentication Center Systems: Oversee systems engineering for retail locations and authentication centers, including automation of inbound/outbound logistics, photo processing, and retouch workflows to enhance operational efficiency.

Incident and Problem Management: Lead blameless postmortems to analyze incidents, identify root causes, and implement preventive measures, fostering a culture of continuous learning and system reliability.

Automation and Process Improvement: Drive automation of system administration, endpoint management, and retail/authentication processes (e.g., scripting with PowerShell, etc.) to enhance efficiency and scalability.

Risk and Performance Management: Oversee capacity planning, performance tuning, and system monitoring to reliability and resilience across all systems.

Documentation and Reporting: Ensure comprehensive documentation (system diagrams, knowledge base entries, SLAs) and provide clear updates to senior leadership.

Operational Support: Oversee Tier III support, on-call rotations, and administration of servers, endpoints, and specialized retail/authentication systems.

What You Bring To The Role

Minimum Requirements:

Experience: 7+ years in systems engineering, with 3+ years in a leadership role managing cloud, on-prem, endpoint, and specialized systems environments.

Leadership: Proven ability to mentor technical teams, manage performance, and foster a culture of innovation and accountability.

Project and Financial Management: Experience leading complex projects and managing budgets, including cost tracking and vendor negotiations.

Communication: Strong verbal and written skills to articulate technical concepts to diverse audiences and maintain detailed documentation.

Preferred Requirements:

Education: Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, or a related field (or equivalent combination of Education and Experience).

Technical Skills: Expertise in systems architecture, cloud platforms (AWS, Azure, GCP), virtualization (VMware ESX, Hyper-V), Active Directory, IAM solutions (SailPoint, Okta), endpoint management (JAMF, Intune), and automation for retail or authentication workflows.

Proficiency in scripting (PowerShell, Python, Bash) and networking protocols.

Security and Compliance: Knowledge of information security best practices.

Incident Management Expertise: Experience leading blameless postmortems and implementing incident and problem management frameworks to enhance system reliability.

Agile and DevOps: Familiarity with Agile methodologies and DevOps practices in systems engineering.

Compensation, Benefits, + Perks

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off (With Manager Approval)

Find out more about our Benefits here.

The expected salary range for this role is $167,000.00-$200,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.