**Please submit resumes in English**

The Problems You’ll Solve:

The Manager is ultimately responsible for HR-based initiatives (onboarding, learning and development, encouraging growth from a career and a metrics perspective). As a Support Manager, you’ll:

Review team, product and individual performance metrics to provide recommendations to senior leadership, cross functional partners, and team members for areas of improvement Lead the implementation and execution of various strategic initiatives including but not limited to new processes, systems and tools across the department Contribute to product problem solving and help identify top problems that our customers experience Determine and build upon the ideal service model and processes for our customers Build effective relationships with cross-functional partners and stakeholders Provide recommendations to leadership, product and sales for how to to improve existing products and expand product features to ensure every customer is having a magical customer experience Work with subject matter experts on your team to enhance their knowledge and further their growth Contribute to development of service models for new customer types and products  

The Team You’ll Work With:

The Support Manager will be responsible for leading a team of Support Analysts that primarily service our clients. This leader will join a team of front line managers in support who play a critical role in building and supporting teams to ensure that every customer feels that they’ve been provided the highest quality support possible. 

About You:

You focus on what could go right You are proactive and take ownership in all you do You are organized and extremely responsive in following up with requests made of you from both internal stakeholders and customers  You are effective with setting expectations and driving projects to completion  You can independently identify problems, perform root cause analysis and execute on action plans  You continually improve processes, playbooks & tools and ensure team adoption You guide daily team execution of operational responsibilities and empower your teams and teammates to continually improve You embody Carta’s OPITs and meet or exceed performance goals