About the Team

As one of DoorDash's core operations teams, Customer Experience and Integrity ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.

About the Role

Reporting into the CXI Strategic Planning & Acceleration team, you’ll own the cadence and rigor of our strategic planning process for Support and Customer Experience & Integrity (CXI) Strategy and Operations teams. You’ll lead annual and mid-cycle planning, facilitate weekly business reviews to surface insights and drive accountability, and track action items through to completion. As a central connector in senior-level discussions, you’ll synthesize cross-functional perspectives—linking Product, Engineering, Finance, and Partner Success—to ensure priorities stay aligned and momentum keeps building. You’ll also scout and pilot AI and automation solutions to streamline workflows, eliminate manual hand-offs, and continuously improve our operating model. This is a high-visibility role where your coordination and process-design skills will directly impact how we plan, execute, and evolve our support strategy at scale.

This role reports to DoorDash’s Senior Manager of Strategic Initiatives & Planning and is a remote role within the U.S.

You’re excited about this opportunity because you will... You’ll take charge of driving the heartbeat of CXI by owning the rhythm of annual and mid-cycle planning, facilitating weekly business reviews, and tracking action items from discussion to delivery. You’ll thrive as the linchpin connecting senior leaders and cross-functional teams, translating strategic priorities into clear, coordinated steps and celebrating each milestone’s impact. You’ll pioneer AI-driven automation pilots to streamline complex processes, eliminate manual hand-offs, and continuously elevate our operating model. You’ll have a front-row seat to flagship technology initiatives, putting your coordination skills to work on projects that define our customer experience strategy. We’re excited about you because... You think big and execute fast, moving from high-level vision to tangible results with urgency and precision. You’re a strategic operator who brings structure to ambiguity and designs scalable systems that thrive in fast-paced, high-growth environments. You’re data-savvy and business-minded, able to quantify impact, influence resource allocation, and surface trade-offs that drive smarter decisions. You influence through partnership, engaging diverse stakeholders and building trust quickly, even when priorities diverge. You’re obsessed with impact, caring deeply about the bottom line and consistently delivering measurable outcomes that enhance customer experience and operational resilience. You bring 7+ years of experience leading complex programs-- whether in program management, strategy, or similar domains—and know how to operate at scale. You will be successful in this role when… Our annual and mid-cycle planning deliverables are completed on schedule, with clear ownership assigned and cross-functional alignment secured. Weekly business reviews consistently surface actionable insights, and at least 90% of tracked action items are closed within their target timelines. All strategic planning artifacts—roadmaps, budgets, deadlines, and milestones—are centralized and easily accessible for stakeholders. A monthly performance dashboard is delivered to senior leadership, highlighting key metrics, ROI analyses, and risk indicators across CXI. A cohesive integration strategy between home-grown solutions and third-party technologies is defined, communicated, and adopted by all relevant teams. You operate as a high-performing individual with ambitious goals, continuous improvement rituals, and a culture of accountability.

We expect this position to be filled by 10/19/25.

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