Overview 1. JOB IDENTIFICATION APTEAN JOB TABLE: Cloud ERP Infrastructure & Operations APTEAN JOB LEVEL: F APTEAN JOB TITLE: Manager, SRE REPORTS TO Full line: Soundar Arunachallam Dotted line: 2. GENERAL JOB SUMMARY We are seeking an experienced and hands-on Cloud Infrastructure & Operations Manager to lead a team of 15 engineers responsible for managing the infrastructure layer of multi-tenant, cloud-hosted ERP products. The role covers platform reliability, product upgrades, cloud security, incident and preventive maintenance, disaster recovery, and compliance audits. This position also acts as a stage-gate for all production deployments, ensuring release readiness, rollback capability, and platform stability. 3. SCOPE 4. ORGANIZATION (Indicate the job positions reporting to this role) Full line: · Job (# of positions): 1 Dotted line: · Job (# of positions): 1 5. PRINCIPAL DUTIES AND RESPONSIBILITIES Area Responsibilities Cloud Infrastructure Oversight Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products. Ensure optimal performance, cost control, and platform stability. SaaS Product Operations Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access. Incident Management Lead incident response for outages and degradation. Perform RCA, document learnings, and implement post-mortem action items. Preventive Maintenance Define and execute regular health checks, patching schedules, environment cleanups, and alert tuning. Disaster Recovery Planning Develop and test DR/BCP plans. Ensure business continuity across all cloud-hosted environments. Security & Compliance Lead infrastructure-level compliance activities for SOC 2, ISO 27001, and secure deployment pipelines. Coordinate with infosec and audit teams. Production Deployment Stage-Gate Review and approve all deployment tickets. Validate readiness, rollback strategy, and impact analysis before production cutover. Team Leadership Lead, coach, and upskill a team of cloud and DevOps engineers. Foster a learning culture aligned with platform reliability and innovation. · 6. JOB SPECIFICATIONS Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science) Required Preferred Degree/Certification ☒ ☐ Bachelor’s degree ☐ ☒ Master’s degree ☐ ☐ Ph.D. ☐ ☐ J.D. (law) ☐ ☐ Certification: ☐ ☐ Registration: ☐ ☐ Licensure: ☐ ☐ Other: Work Experience