• Participate in the selection for hiring new employees by conducting candidate review and participating in the interviewing process. Ensure that new employees are properly onboarded and trained. Conduct on-boarding training for new staff in conjunction with Human Resources and Learning and Development training programs. • Ensure that staff has the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable. • Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work, assessing performance and guiding professional development, rewarding and disciplining employees, and addressing employee relations issues and resolving problems. • Participate in the allocation of resources to clinical research projects by assigning staff to clinical studies based on their experience and training. Maintain systems compliance and oversight for effective project delivery. Collaborate with the Clinical Lead/Project Lead to ensure that resource needs and site requirements are met. • 20-30% travel to conduct Accompanied Site Visits (ASV’s)/VODRs to develop CRA’s skills (e.g. patient recruitment), across the US. Support CRA’s on solving project specific issues across site portfolio. • Manage the quality of assigned staff's clinical work through regular review and evaluation of work product. • Manage, develop, coach, and motivate CRAs to develop their skills to ensure that a high professional standard is achieved, and project targets are met. Be an advocate for individual career development. • Identifies quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff. • Formulate strategies and action plans to maximize delivery of a high quality team/department monitoring service, ensuring achievement of individual/team/department targets, aligning with company strategies. • Actively support innovation and early adoption of technology. Drive and support the team to meet adoption levels set for new systems and processes. • Ensures that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by clinical operations management. • May collaborate with other clinical teams and other functional leadership to manage project related challenges and to achieve exemplary customer service. • Drive continuous improvement in collaboration with other managers and their respective subfamily, ensure compliance with company policies, training, systems and processes • Drive productivity and robust quality management to achieve quality delivery • Provide insights and advice on local site management activities to support delivery strategies and risk mitigation when needed. • Share IQVIA and customer key business drivers with employees. Drive decision making in line with these. • Participates in corporate or organizational departmental quality or process improvement initiatives. • Attend customer meetings, maintain interactions with any local sponsor affiliates (where applicable) IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe The potential base pay range for this role, when annualized, is $62,800.00 - $216,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled