Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Manger, Service Transition is a management role, responsible for overseeing, managing and coordinating the activities of the team in the completion of a transition project.  

This role ensures that transition projects adhere to all required governance processes, utilizes the correct tools and that client requirements are met.

The Manager, Service Transition fosters a collaborative and innovative team culture focused on operational excellence.

Key Responsibilities:

Acts as the point of escalation for transition projects and will take responsibility for resolving or owning the resolution of all escalated issues.

Manages risk and minimizes potential failure by planning and ensuring the execution of all testing, training and change management activities.

Contributes to the Pre-Sales process by partnering with the internal stakeholders to understand the client’s requirements and to plan and design the required transition process.

Undertakes due diligence investigations to determine exact client requirements.

Works according to standard and set project management methodologies to plan and manage the execution of service and outsource transition projects.

Establishes positive relationships with the stakeholders and engage with them on a regular basis.

Plans and coordinates engagement sessions with the client and prepare for and facilitate these sessions.

Ensures that all parties remain informed throughout the process by ensuring that the required communication and reports are prepared and distributed on a regular basis.

Identifies resource requirements for the transition project and negotiate and agree the use of the resources.

Ensures that the environment is prepared, configured and equipped to operate and support the client service according to agreed Service Level Agreements.

Performs as a people manager to the cross functional transition team, developing team members to grow in their roles.

Fosters a collaborative and innovative team culture focused on operational excellence.

Knowledge and Attributes:

Advanced knowledge of project management methodologies, tools and standards (both Waterfall and Agile)

Advanced business and commercial acumen coupled with strategic thinking ability

Ability to develop and enhance client and stakeholder relationships.

Advanced understanding of IT industry and expertise on transition management approaches and methodologies.

Ability to construct plans and schedules with pricing information within a framework.

Ability to interpret, deconstruct and contribute to contract collateral.

Excellent communication skills, both verbal and written.

Academic Qualifications and Certifications:

Bachelor’s degree or equivalent in Computer Science or Information Technology or a related field.

Relevant ITIL certification preferred.

PMBOK and/or Prince II Certification(s) desirable.

Required experience:Advanced experience in Service Transitioning and Project management preferably gained within a global IT services organization.Advanced experience in engagement across contractual review and service definition.Advanced track record in managing complex client transition projects, preferably within a large enterprise environment.Advanced demonstrable experience in communication and negotiation at senior management level.Advanced demonstrable expertise in transition management approach and methodology.Knowledge of Data Centre Operations and Field Service dispatch will be valuable.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.