Manager, Asset Recovery – SCM Channel Management

PURPOSE AND DESCRIPTION

The Manager, Supply Chain Asset Recovery, is responsible for overseeing recovery processes across North America, South America, and Europe. This role balances maximizing financial value with maintaining a positive customer experience, requiring strong collaboration with platform, product, legal, and other cross-functional partners.

The ideal candidate is a strategic thinker and problem-solver with strong influencing and people skills. Operating with a high degree of autonomy, this individual must be a proactive self-starter who can deliver measurable results across complex global operations.

ESSENTIAL FUNCTIONS

Stakeholder Management: Serve as the central connector within Asurion to make sure all processes and procedures facilitate highest possible asset recovery while balancing customer, partner, and vendor considerations.Program Performance: Facilitate regular reviews and communications to monitor asset recovery, improve performance, and communicate on top priorities with partners, vendors, and supply chain leadershipOperational Excellence: Serve as the Supply Chain subject matter expert on asset recovery.  Monitor program key performance indicators to ensure financial, customer, and partner targets are achieved consistently.  Understand and communicate opportunities and risks to upstream and downstream processes because of changes in the asset recovery process.Operational Improvement: Identify and implement solutions to deliver on asset recovery targets for all Asurion programsProgram Consistency: Identify and implement opportunities to increase consistency of asset recovery processes across programsOther duties as assigned

Here’s what you’ll bring to the team:

Excellent business acumen, problem solving ability, and general curiositySelf-starter with desire to impact a variety of stakeholders to accomplish opportunities that facilitate significant business impactAbility to appropriately prioritize and facilitate initiatives while operating in a highly matrixed environmentExceptional interpersonal, verbal, presentation, and written skillsExcellent collaboration and cross functional partnership skills; ability to guide internal colleagues from all business functionsAbility to present highly complex results to senior levelsExcellent business acumen with experience managing programs and initiativesExperience spans multiple functions within Asurion (SCM, Product, Customer Solutions, Program Management, etc.)Familiarity with common logistics, warehouse, repair processes, and technologiesAbility to quickly learn and adapt to different systems and tools, enabling clearer articulation of performance insights and more effective communication of results to stakeholders.Equivalent job experienceBachelor’s degree Cross-functional experience preferredProficient in MS Office Applications, including MS Excel, PowerPoint, and WordPhysical Asks:  While performing the duties of this job, the employee may spend 4-8 hours per day sitting and working at a computer.  The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position.  Ability to receive detailed information through oral communication utilizing a headset.