We are seeking an experienced Salesforce Administrator Manager to lead our dynamic Sales Operations team in managing and optimizing our enterprise Salesforce instance. This role will oversee critical data architecture, system integration, and operational efficiency initiatives while supporting our Santos GTM organization. This is a high-visibility position that will drive strategic improvements across our Salesforce platform while managing a team of administrators and Developers.

Key job responsibilities
• Lead the modernization of our sales technology stack, including the evaluation, implementation, and optimization of both proprietary and third-party tools like Salesforce, Gong.io, and RingLead
• Drive the integration of GenAI capabilities across our tool ecosystem to enhance productivity and automate routine tasks
• Oversee the development of self-service solutions that can automate 80% of standard requests and reduce manual dependencies
• Direct the implementation of conversational intelligence platforms and automated workflow systems to increase rep and AM productivity
• Manage data infrastructure improvements and CRM modernization initiatives to support ambitious growth targets
• Lead cross-functional projects to streamline operations between GTM teams, focusing on automated lead management, pipeline optimization, and reporting capabilities
• Develop and execute strategies to reduce manual interventions while maintaining data governance and system integrity
• Oversee the integration of various tools and platforms, ensuring seamless data flow and optimal user experience



A day in the life
Operations & System Management
- Monitor system health and performance across the sales tech stack
- Review and prioritize incoming support tickets and system enhancement requests
- Oversee daily data synchronization between platforms (Salesforce, Pardot, etc.)
- Check automated pipeline and lead management processes for any issues
- Monitor system adoption metrics and usage patterns

Team Leadership & Stakeholder Management
- Lead daily stand-up meetings with technical teams
- Review progress on ongoing automation and integration projects
- Coordinate with offshore teams on development and maintenance tasks
- Engage with GTM stakeholders to address urgent needs and gather feedback
- Maintain regular communication with vendor partners

About the team
Amazon's Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF) division is revolutionizing e-commerce solutions. BwP extends Prime benefits to merchant websites, enhancing the customer experience, while MCF leverages Amazon's vast network for efficient multi-channel product delivery. At the heart of our operation, the Sales Operations team is spearheading system modernization efforts. This includes updating CRM infrastructure, automating workflows, integrating innovative technology, and implementing data-driven decision-making processes. Our focus is on developing scalable systems that will expand our services and seamlessly incorporate AI tools. We're actively seeking innovative professionals who thrive in dynamic environments, excel at solving complex challenges, and collaborate effectively across teams. By joining our division, you'll be at the forefront of transforming online retail, driving technological innovation, and shaping the future of e-commerce.