Scope of role
Our Digital Solutions team is looking for a Manager, Salesforce Administrator who is passionate about enabling all types of users to get the most out of Salesforce. The right candidate will have a strong blend of leadership, planning, communication skills, business acumen and platform knowledge. The right candidate will be energized by managing multiple Salesforce Clouds (Sales, Marketing, Service, Field Service Management, OMS and others) and resources to successfully meet business needs and requirements.
Key Responsibilities
In this management role, you will be working alongside an enthusiastic and talented team with diverse backgrounds, including the Product Owner, Architect, Developers, Business Analysts and fellow Salesforce Administrators. You will be supporting an environment with over 2,800 users. You will be responsible for supporting the team in daily and project operations.
Assist business stakeholders to develop a plan for evolving Salesforce so that it supports and contributes to future revenue growth, client satisfaction, competitive positioning and operating efficiency
Assist business units with adoption strategies, including reports and dashboards to measure success
Understand the strategic imperatives, business capabilities, and operating model for each of the service lines and business areas
Identify ways to adapt the system to better support business processes
Lead the development and execution of CRM strategies to support internal and external growth campaigns including regular reporting that measures the performance of each strategy
Perform hands-on tasks by leveraging Salesforce out-of-the-box capabilities, 3rd party apps and custom development(if necessary)
Work with development teams to implement new products and features
Support development efforts and verify the final implementation of CRM applications
Work with Director and product development teams to implement new products or product features
Oversees the development and implementing of Salesforce changes that address current and future business needs
Lead the development of training assets that improve capabilities in the area of project/engagement management
Lead a deep understanding of the User journey and leverage data within Salesforce to develop actionable insights, create and execute CRM strategies that influence behavior and actively monitor results to drive deeper engagement, retention and loyalty
Mentor and lead the administration team to become more cross-functional and gain deep understanding of supported personas
Responsible for helping set team goals, strategy, roadmap, project deadlines and deliverables
The role will be 70-80% team management responsibilities and 20-30% hands-on Salesforce work
Support the creation and management of the "Salesforce Roadmap" for enhancements and new functionality
Facilitate and/or collaborate on operational meetings with our Salesforce team
Identify improvement opportunities across the platform, process and implementation processes
Work with key stakeholders to prioritize enhancement requests, hold our team accountable to deadlines, and escalate issues as needed
Our business will continue to rapidly evolve and grow, and we need support & expertise related to thinking holistically about our technology and data needs
Provide end-user support, including troubleshooting issues and providing training
Serve as the onsite Salesforce expert educating cross-functional teams on the best practices for leveraging Salesforce to drive deeper supporter engagement
Develop new user training guides, SOPs and assist in growing the skill sets across the organization and within the team
Participate in continuous education to stay informed on new Salesforce features and functionality and provide recommendations for process improvements
Qualifications
Technical Skills Preferred/Required:
Minimum 3 years of Salesforce administration experience
Minimum 3 years of management/leadership experience
Drive continual optimization of CRM strategies, systems and related processes to increase involvement and advocacy of our supporters
Salesforce Admin Certification
Experience managing the day to day operations of a technology team
Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns and development options
Other Skills Required:
Communication & Leadership skills
Excellent listening, communication, facilitation and presentation soft skills
Strong interpersonal, consultative, consensus builder, and issue resolution skills
Experience working in and leading a team-oriented, collaborative environment - and fostering the culture of technical collaboration
Ability to present ideas in user-friendly language and to interface on business and technical concepts
Ability to collaborate with multiple stakeholders to lead multiple strategic initiatives under time and resource constraints, as well as the ability to deliver in a fast-paced, evolving environment.
Strategic skills
Exceptional analytical, conceptual and problem-solving abilities
Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution
Lead the identification of valuable supporters, key milestones and the strategies that will get them deeper engaged and increase value
Identify and drive engagement KPIs and optimize key metrics
Preferred but not required:
Other Salesforce certifications
Basic understanding of Apex, Visualforce, Javascript, Triggers and Soap/Rest APIs.
Experience with Salesforce integrations using Mulesoft or other Enterprise Service Bus (ESB)
Salesforce Development knowledge (Apex Coding, Lightning Web Components, Batch Classes, Triggers, Debug Logs, Troubleshooting and Code analysis, etc.)
Based in Milwaukee, WI is preferred.
Expected Salary: $115,000 - 145,000 annually.
Please note that compensation is based on a variety of factors when extending offer, including but not limited to, the role, responsibilities, candidate experience, education, qualifications, and business considerations.
Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.
#LI-Hybrid
About Regal Rexnord
Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.
Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.