Summary of Position:

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.

Responsible for developing technology solutions for Alcon's Customer Relationship Management (CRM) systems, sales promotion platforms and e-Commerce platforms. Responsible for identifying, building/procuring and integrating new technologies and leading all aspects of the existing Vision Care and Surgical Business to Business (B2B) system. This discipline will leverage dashboard technology, process automation, and system enablement to deliver key insights into user experiences. Transforms raw sales & execution data into actionable information to enable best in class analytics & insights. Leads Digital initiatives, manages system performance and technical integration across all platforms, supports commercial organization key projects: CRM, Performance Management and Market Research.

Key Responsibilities:

The Manager, Sales Technology & Analytics Enablement (Professional Path) is primarily responsible for leading the sales technology and analytics division to enhance sales team effectiveness through technology. You will tap into advanced technology and analytics solutions to drive optimal sales processes and support the sales force. Specifics include:

• Develop and nurture strong relationships with stakeholders
• Prioritize enhancements and new features for digital products
• Manage geographical scope, including market/region alignment and deployment plans
• Identify business opportunities to enhance product adoption
• Develop digital dashboards to assess user behavior and performance
• Analyze and document business processes
• Partner with cross-functional teams to define and document requirements for technical solutions
• Create and disseminate communications and training materials to assist teams in transitioning to digital products.

Product

• Develops dashboards based on requirements and assigned priority.

• Maintains and bugfix dashboards based on bugfix assignments.

• Specialized in some dashboards or areas (Owner of a dashboard, or expert on execution KPIs…).

Process

• Documents the development process and bugfix key content (description of the development) + final user experience based on templates (2 minutes video demo to be posted as reference).

• Participates in special projects based on the level or area of expertise.

• Follows Scrum and agile methodology to deploy based on Sprints (grooming, effort assessment, development, testing and release).

• Interact with testers and applies required changes before deployment.

Stakeholders

• Interacts with other developers in IT as well as with Automation developers to align and coordinate efforts for the expected complete solution success.

• Interacts with requestors to understand the enhancement requirements or bugfix during grooming sessions.

Key Requirements/Minimum Qualifications:

5-9 years of total experience with 2+ years of relevant experience in CRM Analytics (EA)Develops, maintains and bugfix dashboards based on requirements and assigned priority.Documents the development key content and process.Specialization in some dashboards or areas.Participates in special projects based on the level or area of expertise.

Work hours: 1 PM to 10 PM IST

Relocation assistance: Yes

Employment Scams: Alcon is aware of employment scams which make false use of our company name or leader’s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.

If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.