This role will lead the Sales Operations function for APD, covering the region of South-East Asia, Australia and New Zealand and has one direct report.

The Sales Operations Manager will implement best-in-class and future oriented tools, processes, policies and guidance to enable the APD Commercial teams to achieve operational excellence and commercial success.  In addition, they will lead on the external partner communications order flow, delivery scheduling and seasonal critical milestones.

There will be a heavy focus on Go to Market (start to finish), Wholesale Revenue Forecasting, Reporting and Analytical hind sighting. There is a need for a clear focus on optimizing Sales Critical Operations including but not limited to processes (process development, process improvement, process execution) and strong understanding of the interconnectedness of adjacent functions and the need for strong collaboration and coordinating key sales functions (Product Merchandising, Marketing, CS, Credit, Finance, Distribution Centres).

Scope of responsibility

Build consistent process, tools and templates to be leveraged internally and externally for APD.Build and refine a consistent Sales tracking and forecasting tools to allow for data led and impactful pre-season and in-season inputs.Lead interface with Customer Service team to maintain a rigorous and accurate budget and net sales forecasting process.Liaise between Customer Service & Distributors to ensure seamless partnership & timely shipment of goods from factories to partners.Influence, assess and cascade strategic commercial and operational decisions from APAC/Global to markets; ie. GTM, Consumer Category re-alignment etc.Lead the seasonal APD GTM inputs, covering forecasting, margin and pricing analysis.Seasonal Order Management Process:  Key date calendar creation/circulation, prepare order upload templates for footwear, apparel, and accessories, oversee sample readiness, monitor article master creation/updates in preparation for seasonal buys, monitor readiness dates alongside hard launch dates/GTM calendar, and collaborate with Sales/Planning/CS teams.Prepare and support markets for margin sign-off process, icon management, GTM story adherence, inventory health, and sell thru analysis. Foster relationships with finance and customer service teams for top-line management, while empowering the team to manage day-to-day in market relationships with CS and Product Supply.Ensure Master data/customer master maintenance & integrity.Working with Finance Debit/Credit notes as required. Publish weekly/monthly sales reports in partnership with sales and finance teams.Ad Hoc analysis to support the sales team.Lead and develop the Senior Executive, Sales Operations

What Success Looks Like

Successful transformation and team development – change management through individual coaching, mentoring and building a succession pipelineImplementation of a consistent use of reporting templates, timing and accuracy of outputs inline with the GTM and Finance calendarsAttention to detail and ability to multi-task, delegate, empower and stretch your team to meet the needs and requirements for all ROA countries/ Distribution markets.A strong understanding and the ability to influence improvements with supply chain, customer service order management, and sales processes for the sole purpose of insuring for a smooth order to delivery process.  Comfortable with large amounts of data with the ability to consolidate key messages tailored to unique audiences.Advanced Excel and reporting skills with platforms such as Microsoft Power BI, MicroStrategy, Tableau etc.

Knowledge, Skills And Abilities

Deep insight into sales and customer service processes with an affinity to digital toolsProject management skills and the ability to lead diverse teams of technical and non-technical rolesGood communication skills and comfortable presenting complex topics to senior stakeholdersInnovative mindset, encouraging change, taking personal ownership and can-do attitudeBasic to advanced Microsoft Office skillsProficient IT skills including SAP, Tableau & Microsoft SuiteFluent in English both verbally and written

R-20250618-0001