This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

JOB SUMMARY

Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experienceProfessional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.Motivate a team of individuals to meet or exceed established sales targets.Develop new sales strategies within the call center to maximize opportunities.Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).Daily monitoring of activities to ensure quality standards are met or exceeded.Daily monitoring of individual and team sales performance.Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.Handle all customer complaints and escalations Handle all customer complaints and escalations as required.Perform other duties as required by management.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand EnglishKnowledge of cable and telecommunications products and servicesAbility to work variable hoursAbility to work a five-day work week which must include one weekend day

Required Education

Bachelor’s Degree or equivalent work experience required

Required Related Work Experience and Number of Years

Call Center Management Experience - 5+yearsCall Center Sales Manager experience – 1year

WORKING CONDITIONS

Office environment

#LI-TH

SIB530 2025-60745 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13551 Business Unit: Sales and Marketing Zip Code: 78251

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.