OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
OPENTEXT - LA EMPRESA DE LA INFORMACIÓN
A OpenText é líder global em gerenciamento de informações, onde inovação, criatividade e colaboração são os principais componentes de nossa cultura corporativa. Como membro da nossa equipe, você terá a oportunidade de fazer parcerias com as empresas mais conceituadas do mundo, resolver problemas complexos e contribuir para projetos que moldam o futuro da transformação digital.
La IA primero. Orientado al futuro. Centrada en el ser humano.
En OpenText, la IA está en el corazón de todo lo que hacemos: impulsar la innovación, transformar el trabajo y potenciar a los trabajadores del conocimiento digital. Estamos contratando talentos que la IA no puede reemplazar para ayudarnos a dar forma al futuro de la gestión de la información. Únase a nosotros.
YOUR IMPACT
The Manager, Maintenance Renewals role is a Customer Support function that requires experience in managing a software maintenance renewals business. As a key contributor, you'll be instrumental in constructing cutting-edge information management solutions that contribute to developing a long-term relationship with existing customers and maintain a high renewal rate and consistent maintenance revenue. You will be expected to effectively manage a team of Renewals Specialists to ensure they meet quarterly revenue targets. The role involves a focus on customer satisfaction and will require regular site visits working alongside Sales and Services to maintain a positive customer relationship.
WHAT THE ROLE OFFERS
• Successful operation of a strong renewal team to achieve targeted on-time renewal rate and revenue targets
• Support the Sales organizations with business analytics to aide in decision making process related to service contract negotiation
• Participate in customer contract negotiations to provide commercial support and address any Customer Support issues
• Work through escalated issues and liaise with a variety of internal teams including, Sales, Services and Finance to provide a route of escalation to resolve Customer Support issues
• Preparation and presentation of management reports
• Evaluate and propose system improvements to drive efficiencies and shorten the contract renewal process; lead or support implementation as required
• Identify areas for process or service improvements; contribute to creation of business requirements for resolution; lead or support implementation as required
WHAT YOU NEED TO SUCCEED
• 3 -5 years’ experience working directly with Software Renewals in a leadership role
• Bachelor's degree or equivalent working experience
• Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
• Familiarity with contract creation and execution in a Service Delivery environment and experience with contract terms and documents
• Ability to apply innovative approaches and initiative to increase productivity and work standards
• Strong desire in establishing and maintaining exceptional relationships with clients
• Strong organizational, planning, and prioritization skills are required
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
This is a PWD quota position.
Os esforços da OpenText para construir um ambiente de trabalho inclusivo vão além do simples cumprimento das leis aplicáveis. A nossa Política de Equidade e Diversidade no Emprego fornece orientações para manter um ambiente de trabalho inclusivo para todos, independentemente da cultura, origem nacional, raça, cor, género, identificação de género, orientação sexual, estatuto familiar, idade, estatuto de veterano, deficiência, religião, ou outra base protegida pelas leis aplicáveis.
Se precisar de assistência e/ou uma acomodação razoável devido a uma deficiência durante o processo de inscrição ou recrutamento, entre em contato conosco em hr@opentext.com. Nossa abordagem proativa promove a colaboração, a inovação e o crescimento pessoal, enriquecendo o vibrante local de trabalho da OpenText.
Esta é uma posição de quota PWD.