Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do This is a strategic delivery position with the skills and experience to oversee our largest, most strategic engagements as well as manage a high performing team of consulting and project management roles to ensure successful project delivery aligned to customer outcomes. This role will be closely aligned to the field and will work in concert with the Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. The Delivery Manager provides the leadership and oversight to ensure that services solutions are well defined and properly positioned, and expectations are properly set to ensure successful project outcomes for our customers. The Delivery Manager will build and scale their team to include the skills and capabilities for Customer Success to enable our customers to not only expand their usage of the Docusign platform but develop modern systems of agreements that accelerate business. This is a people manager role reporting to the Sr. Manager, Regional Delivery - APAC. Responsibility Manage a team of individual contributors ranging across Project Managers, Product Consultants and Technical Consultants, providing career path guidance as well as performance management Manage the daily project staffing of resources to ensure team members are highly applied and well matched to projects that fit their skills and strengths Recruit and hire the right mix of resources to complete the Docusign Agreement Cloud vision as well as client project demands Onboard new team members and oversee initial training as well as ongoing learning and certification activities Coach and guide individual contributors at all stages and levels for improvement opportunities with a focus on developing a well-rounded and high performing team Work collaboratively with Professional Services (PS) leadership to develop and maintain the project and customer strategies as the product continues to evolve Work with the team and customers to understand what works and what needs improvement on a continuous basis Ensure the PS organization is using best in class delivery models resulting in high customer satisfaction and customer adoption Inspire the delivery team to find more effective ways to deliver results for our customers Assist with training development on new product features, consulting techniques, and implementation methodologies Drive high CSAT scores on all projects delivered Support the sales cycle and provide the vision and value proposition of Docusign as well as the services Customer Success brings to bare, including explaining how Docusign engages with customers during a project and assisting with scope definition, budget estimation and defining high-level timelines during the sales cycle Carry project delivery responsibilities with the ability to be flexible in the type of role you play Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BS/BA degree 5+ years of experience working at a technology company with a SaaS model Preferred 4+ years of management experience in Professional Services within a SaaS model Comfortability with and capability of being a PM or Consultant while maintaining a strong technical proficiency Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and occasionally, unprecedented Superior communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external partners Proven track record of achieving Professional Services financial results while maintaining high customer satisfaction Ability to deliver Executive-C-Level QBRs and presentations internally Executive level presence and communication both internally and externally Experience working in a matrixed organization and with cross functional teams to achieve company and departmental objectives Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-SL1 #LI-Hybrid